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Email & Webmail

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  Before you setup email, it is important to understand some of the different ways you can access it.   ·          The most common method is to access your email via ‘webmail’. This is where you can view your email through an internet portal directly from the TalkTalk website. Webmail can be accessed from any internet connection, for example, from a friend’s house or when travelling.        To access webmail, simply go to http://www.talktalk.co.uk/mail   ·          The other access options are POP3 and IMAP. These are from an email ‘client’ or program on your PC, Tablet or Smart Phone. POP3 is the more common option, however you should note, that when using POP3 access, emails will be downloaded directly from our mail server to your device. You can set an option to leave a copy of emails on our server, but if you do not do this, then the emails are your responsibility. If you delete these mails from your device, then they are gone forever and cannot be retrieved.   ·          IMAP is the preferred option and will connect to our mail server to manage the emails, folders and content directly on the server. This will give you access without downloading each email to your device.   To set up email…   You will always need four pieces of information: ·          Your Email Address        ·          Your Email Password ·          Your Incoming Email Server (usually mail.talktalk.net) ·          Your Outgoing Email Server. (Usually smtp.talktalk.net)   You should make a note of these before you begin.   The following instructions will show you how to set up a TalkTalk email address, however if you are using one of the legacy email addresses, for example, @Tiscali.co.uk or @Lineone.co.uk, then you can find a full list of email server settings for your email address at our online help article : http://help2.talktalk.co.uk/email-settings-imap-pop3   Setting Up Windows Live Mail Other email clients will have similar setup options, and as long as you have the four pieces of information mentioned above, then you should have no problems. 1)       Windows Live mail, select Accounts them click the Email option               2)       Fill in your account details         Add your email address, your email password and in the ‘Display Name’, how you would like your name to appear on emails you send. For example, Fred Bloggs or Mr F Bloggs etc.   3)       Fill in your mail server addresses and email username.       For the server ‘type’ select IMAP. For the server address enter   mail.talktalk.net    with port    143. Authenticate Using – make sure this says Clear Text. Logon User Name - This will be your full email address. Outgoing server – This should be   smtp.talktalk.net     Port should be set to 25.    If you wish to send email when travelling or from another network, such as from a Smart Phone etc, then outgoing port number should be set to 587 and select the option ‘Requires Authentication’.   TalkTalk mail servers do not use SSL so this option should not be selected.   4)       Click ‘Next’ then click ‘Finish’         That’s it. Your email address is added and ready to use.   5)       Click ‘Send/Receive’ or press F5 on your keyboard and email will download to your inbox.   Set up guides for other email clients can be found at our online help section: https://help2.talktalk.co.uk/guided-assist/setting-email-my-computer   There are also guides for Smart Phone or Tablets : https://help2.talktalk.co.uk/guided-assist/setting-email-my-smartphonetablet    
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Article Created by EEBDSIRHC   Now that the deadline for the Virgin email swap is fast approaching several people have asked how to transfer their address book over. So here's one way ...........   The first part of the instructions are taken from the Virgin community pages – how to export you contact list. So blame them if this part doesn't work.   -------------------------------------------------- ----------------------------   Click the Folder-specific actions icon     (the hamburger symbol)   next to the Contacts folder name and then click on Export.   You can export as a CSV file or as vCard format.   -------------------------------------------------- ---------------------------     I would recommend choosing .csv as it is the more widely used format for this type of transfer.   Then import the .csv file into your chosen email client.   If you choose to use TalkTalk webmail then ……………   Open TalkTalk webmail.   Selects “Settings” – depending on your version of webmail this may be in the line across the top or down the left hand side. If it is across the top select that and on the next page it should now be down the side.   Select and expand “Settings” and select “contacts”.   The contacts import and export options should now be in the central panel of the screen. Just point the file setting to wherever you stored you exported Virgin address book and click import.   If you choose a different email client then that client will have its own routines for importing contact lists. Normally fairly easy to find, but if you can't find them there is usually a Google (or similar search engine) entry for them somewhere.  
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Some customers have reported difficulties when trying to delete emails in webmail from a mobile device, Our engineers are working to resolve this but in the mean time we've found this workaround you can try:   Setting webmail to Immediately delete messages   Log into webmail on a desktop or laptop computer Open settings  Under the " Settings > Preferences > Mail " choose Deleting and Moving Messages, ensure you have a tick in the option to "Move deleted messages to your Trash mailbox" This will immediately move your deleted messages to the trash The above will then apply to both desktop and mobile use of webmail.    Note: The above will only work when completed on a desktop or laptop computer however once completed will apply to both mobile and desktop usage.   
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Step 1- Backup your mailbox   If you use Thunderbird for your emails, you may have to install some software to backup your mailbox. You can get more information about this on the Mozilla Support page. Important notice Disclaimer: Please note that the above link is to an external website. TalkTalk cannot be held responsible for the information or software available on this site.      Step 2- Delete your POP account on every device It's important that you delete your POP account on all of your devices, otherwise it will keep receiving your emails. To do this, follow the steps below. Before you start, designate your new IMAP account as the default account. Now select your POP account from the left-hand folder pane. Then right-click it and select Settings. The Account Settings window will open and the account will be highlighted. Choose the Account Actions button at the bottom of the window, then select Remove Account. To remove your account from your other devices, take a look at our device setup guides for email clients. Each article has a section on removing your account from that device.     Step 3- Add your IMAP account on your computer Now that you've deleted your POP account, you can make a new IMAP account ready to restore your mailbox into. Click the Start globe, and then select All Programs and Mozilla Thunderbird.  Choose the Tools menu and select Account Settings. Then click Account Actions and select Add Mail Account. On the Mail Account Setup screen, enter your name, your email address and the password. Tick the Remember password box and then click Continue. Click the Manual config button on the bottom left of the window.  Now you'll need to add your settings- it's important that you do this part carefully. To get the correct settings for your email address, go to our help page for email settings, choose your email address from the list, and then use the settings under the IMAP (recommended) table heading. Enter the following details: Incoming: Select IMAP from the drop down list. Incoming Server Hostname: Check our help article for the correct setting.  Port: Check our help article for the correct setting.  SSL: Check our help article for the correct setting.  Authentication: Normal password Outgoing Server hostname: Check our help article for the correct setting.  Port: Check our help article for the correct setting.  SSL: Check our help article for the correct setting.  Authentication: Normal password Click on the Advanced Config button in the bottom left of the screen, then: Select Outgoing SMTP server from the left menu Click the Edit button on the right. Check your details match the following: Server name: Check our help article for the correct setting.  Port: Check our help article for the correct setting.  Connection Security: None Authentication method: Normal password Click OK and OK again to confirm your settings.     Step 4- Restore your mailbox If you use Thunderbird for your emails, you may have to install some software to restore your mailbox. You can get more information about this on the Mozilla Support page. Important notice Disclaimer: Please note that the above link is to an external website. TalkTalk cannot be held responsible for the information or software available on this site.    
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Step 1 - Backup your mailbox Before you start changing your settings, it's really important that you create a backup of your mailbox. Changing your settings from POP3 to IMAP can cause your emails to be deleted, so you should always save a copy of your existing mailbox to avoid losing anything.   Please note: These instructions only apply to OSX Yosemite or newer. If you use an older version of OSX, you may need to contact Apple Support.   NOTE:Before you start, you'll need to create a new folder to save your backup in. You should label this folder clearly and save it somewhere easy to find.       Right-click on the mailbox you'd like to export, for example, Inbox. Select Export Mailbox. Select the folder you created earlier, then click Choose. Mac Mail will export your mailbox to your chosen folder. You should always double-check that the file is definitely saved, and if in doubt, repeat the steps above.     Step 2 - Delete your POP account on every device It's important that you delete your POP account from every device, otherwise it will keep receiving your emails. To delete your account from Apple mail, follow the steps below:   Select Mail in the top toolbar, then Preferences. Now select Accounts, then choose the account you want to delete. Finally, select Remove (-). To remove your account from your devices, take a look at our device setup guides for email clients. Each article has a section on removing your account from that device.     Step 3 - Add your IMAP account on your computer Now you've deleted your POP account, it's time to create a new one using IMAP. Apple Mail applies IMAP settings to new accounts automatically, so you shouldn't have to input any manual settings.   Click the System Preferences icon in your Apple Dock. Now select Internet Accounts from the menu. A new window will open with a list of different email email providers. Choose Add Other Account. You might have to scroll down to see this option. Then click Mail account.  To start adding your email account, fill in your Name, your TalkTalk Email Address and Password. When you've done this, click Sign In. This may take a little while to load. Now you'll see a window saying Password could not be sent to “mai.talktalk.net” securely. This is nothing to worry about, and you can click Continue. On the final screen, tick the box next to every app you want to use with your account. If you just want to use Apple Mail for your emails, untick everything apart from Mail, then click Done. To start using Apple Mail, exit the screen and click the Maill icon in your Apple Dock.   Step 4 - Restore your mailbox Now your IMAP account is set up, you can restore your old mailbox. Just follow the steps below.   NOTE:These instructions apply to OSX Yosemite or newer. If you've got an older version of OSX, you may need to contact Apple Support for help.     When your mailbox is open, click File, and then Import Mailboxes. Then you’ll need to select the email app you want to import your mailbox from. If you’re importing your mailbox from Mac Mail, choose Apple Mail and click Continue. ​ Select your export file (.mbox) from the folder you made earlier, then click Choose. When the mailbox has imported, the contents of your old mailbox will be in a new folder called Import. Click Done. This folder will appear in your Mail sidebar. Simply open the Import folder, then drag and drop everything into your existing mailbox. Once you have moved everything, the Import folder can be deleted.  
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Step 1- Backup your mailbox   Before you start changing your settings, it's really important that you create a backup of your mailbox. Changing your settings from POP3 to IMAP can cause your emails to be deleted, so you should always save a copy of your existing mailbox to avoid losing anything.     NOTE:Before you start, you'll need to create a new folder to save your backup in. You should label this folder clearly and save it somewhere easy to find.     First, you'll need to open Outlook, choose File and then select Options at the bottom of the dropdown menu. Now in the toolbar to the left, choose Advanced. Then choose Export. In the new window, select Export to a file so that it's highlighted in blue, and choose Next. From the list, select Outlook Data File, then Next. Now you'll need to select the folders you'd like to backup. In this tutorial, we're using Inbox as an example- but we recommend you backup your entire mailbox. To do this, select your email address at the top of the list and select Next.  Choose Finish to complete your backup. Your mailbox will now be saved as a .pst file on your computer, ready to be restored back into Outlook later. You should always double-check that the file is definitely saved, and if in doubt, repeat the steps above.     Step 2- Delete your POP account on every device   It's important that you delete your old POP3 account from all of your devices, otherwise it will keep receiving emails.To remove your account in Outlook 2010, follow these steps:   Choose File, then Info. Under the Account Information heading, choose the Account Settings box, then select Account Settings again from the dropdown menu. Select your POP account so that it's highlighted in blue, and choose Remove. To remove your account from your devices, take a look at our device setup guides for email clients. Each article has a section on removing your account from that device.      Step 3- Add your IMAP account on your computer   Now you've deleted your POP account, it's time to re-add it again using IMAP settings. Important notice: Windows 10 Users Important notice for Windows 10 users For users who have recently upgraded to Windows 10, you'll need to have Administrative Rights to be able to send emails in Microsoft Outlook. To amend this setting please follow the instructions below: 1) Click Start. 2) In the Start Search box, type cmd, and then press CTRL+SHIFT+ENTER. 3) If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue. 4) You’ll see a rectangular black window appear with a folder and a flashing cursor, type in sfc/scannow (this may take a few minutes). 5) Once complete, type in exit.  6) Close Outlook and restart your device to solve the issue. First, open Outlook 2010. Now choose File, then Info and Add Account. On the email accounts screen, select Yes to start setting up your account, then Next. Tick the box next to Manually configure server settings or additional server types, and select Next. Now you'll need to add your settings- it's important that you do this part carefully. To get the correct settings for your email address, go to our help page for email settings, choose your email address from the list, and then use the settings under the IMAP (recommended) table heading.   You'll need to fill in the sections as shown below:   Your Name:Enter the name you want your recepients to see. Email Address: Enter your email address. Account Type: Choose IMAP from the dropdown menu. Incoming mail server: Check our help article for the correct setting.  Outgoing mail server:Check our help article for the correct setting. Username: Your email address. Password: Your email password. Tick the Remember password box (unless you want to enter your password each time you login). Untick the Test Account Settings box. Select the New Outlook Data File box. When you're happy, choose the More Settings button in the bottom right of your screen. On the Internet Email Settings screen, select the Outgoing Server tab. Make sure the sections are filled out as below:   Tick the box next to My outgoing server (SMPT) requires authentication. Tick the box next to Use same settings as my incoming mail server. Now select the Advanced tab, and enter the details below:   Incoming Server (IMAP): Check our help article for the correct setting. Outgoing Server (SMTP): Check our help article for the correct setting. When you're happy the information is correct for your email address, choose OK. Finally, choose Next to finish setting up your IMAP account.   Step 4- Restore your mailbox   Now that you've setup your IMAP account, you can restore your old mailbox back into Outlook. Just follow the steps below. To start, open Outlook and then choose File. Now select Options from the dropdown menu. Choose Advanced from the toolbar, and then select the Export button. In the new window, choose Import from another program or file and then select Next. Now choose Outlook Data File, so that it's highlighted in blue and select Next. Choose Browse, and find your backup file on your computer. Now select Next. Finally, select which folders you'd like to restore, and choose Finish. The Outlook import/export wizard will now restore your backed up mailbox into your email client.
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Step 1 - Backup your mailbox   Before you start changing your settings, it's really important that you create a backup of your mailbox. Changing your settings from POP3 to IMAP can cause your emails to be deleted, so you should always save a copy of your existing mailbox to avoid losing anything.   Important notice Before you start, it's a good idea to create a new folder to save your backup in. You should label this folder clearly and save it somewhere easy to find.   To start, open Outlook and choose File. In the dropdown menu, select Export to a file, then Next. From the list, select Personal Folder File (so that it's highlighted blue) and choose Next. Now you'll need to select the folders you'd like to backup. In this tutorial, we're using Inbox as an example- but we recommend you backup your entire mailbox. To do this, select Mailbox at the top of the list and select Next.  In the next window, choose Browse, then save your backup file in the folder you created earlier. Choose Finish to complete. You should always double-check that the backup file is definitely saved on your computer. If in doubt, repeat the steps above.   Step 2 - Delete your POP account on every device It's important that you delete your old POP account, otherwise your emails will still be sent there. To delete your old POP account from your computer, follow the steps below:   Choose Tools, then Account settings. In the new window, select your POP account (it will say POP/SMTP under the Type heading). Now choose Remove in the toolbar above. To remove your account from your other devices, take a look at our device setup guides for email clients. Each article has a section on removing your account from that device.     Step 3 - Add your IMAP account on your computer   Now it's time to re-add your old POP3 based email account using IMAP settings.  Open Outlook and select the Tools menu at the top of the screen. Then select Account Settings. Ensure that the E-mail tab is selected (the title should say E-Mail Accounts). Then click New…. This will start the account setup process. Tick the box labelled Manually configure server settings or additional server types at the bottom of the Auto Account Setup screen and click Next. Select Internet E-mail and click Next. Now you'll need to add your settings- it's important that you do this part carefully. To get the correct settings for your email address, go to our help page for email settings, choose your email address from the list, and then use the settings under the IMAP (recommended) table heading. You'll need to fill in the sections as shown below:   Enter your name into the Your Name box, then enter your email address into the E-Mail Address box.  Select IMAP from the Account Type drop-down list. Incoming mail server box: Check our help article for the correct setting.  Outgoing mail server (SMTP) box: Check our help article for the correct setting.  Enter your email address into the User Name box and enter your password into the Password box. Then click Next. ​ Click Finish.       Step 4 - Restore your mailbox   Now that you've re-added your account using IMAP, you can restore your mailbox back into your email client. To do this, follow the steps below. Open Outlook and select File. In the dropdown menu, choose Import from another program or file, then choose Next. Select Personal File Folder from the list, and choose Next again. Now select Browse, and find your file on your system. Once you've found it, choose Next. Select the folders you want to restore, then select Finish to complete.  
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Step 1- Backup your mailbox Before you start changing your settings, it's really important that you create a backup of your mailbox. Changing your settings from POP3 to IMAP can cause your emails to be deleted, so you should always save a copy of your existing mailbox to avoid losing anything. Important notice Before you start, you'll need to create a new folder to save your backup in. You should label this folder clearly and save it somewhere easy to find. First, open Outlook and select File. In the dropdown menu, choose Open and Export. Now select Import/Export and a new window will open. In this window, choose Export to a file and select Next. On the next screen, choose Outlook Data File and select Next again. Now you'll need to select the folders you'd like to backup- we recommend you backup your entire mailbox. To do this, select your email address at the top of the list and select Next.  In the next window, choose Browse, then save your backup file in the folder you created earlier. Choose Finish to complete. Your mailbox will now be saved as a file on your computer. You should always double-check that the file is saved, and if in doubt, repeat the steps above.      Step 2- Delete your POP account on every device   It's important that you delete your old POP3 account from all of your devices, otherwise it will keep receiving emails. To remove your account in Outlook 2013, follow these steps: Choose File, then Info. Under the Account Information heading, choose the Account Settings box, then select Account Settings again from the dropdown menu. Select your POP account so that it's highlighted in blue, and choose Remove. To remove your account from your devices, take a look at our device setup guides for email clients. Each article has a section on removing your account from that device.      Step 3- Add your IMAP account on your computer   Now you've deleted your POP account, it's time to re-add it using IMAP settings. Important notice: Windows 10 Users Important notice for Windows 10 users For users who have recently upgraded to Windows 10, you'll need to have Administrative Rights to be able to send emails in Microsoft Outlook. To amend this setting please follow the instructions below: 1) Click Start. 2) In the Start Search box, type cmd, and then press CTRL+SHIFT+ENTER. 3) If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue. 4) You’ll see a rectangular black window appear with a folder and a flashing cursor, type in sfc/scannow (this may take a few minutes). 5) Once complete, type in exit.  6) Close Outlook and restart your device to solve the issue. First, open Outlook 2010. Now choose File, then Info and Add Account. On the email accounts screen, select Yes to start setting up your account, then Next. Tick the box next to Manually configure server settings or additional server types, and select Next. Now you'll need to add your settings- it's important that you do this part carefully. To get the correct settings for your email address, go to our help page for email settings, choose your email address from the list, and then use the settings under the IMAP (recommended) table heading. You'll need to fill in the sections as shown below:   Your Name:Enter the name you want your recepients to see. Email Address: Enter your email address. Account Type: Choose IMAP from the dropdown menu. Incoming mail server: Check our help article for the correct setting.  Outgoing mail server:Check our help article for the correct setting. Username: Your email address. Password: Your email password. Tick the Remember password box (unless you want to enter your password each time you login). Untick the Test Account Settings box. Select the New Outlook Data File box. When you're happy, choose the More Settings button in the bottom right of your screen. On the Internet Email Settings screen, select the Outgoing Server tab. Make sure the sections are filled out as below: Tick the box next to My outgoing server (SMPT) requires authentication. Tick the box next to Use same settings as my incoming mail server. Now select the Advanced tab, and enter the details below: Incoming Server (IMAP): Check our help article for the correct setting. Outgoing Server (SMTP): Check our help article for the correct setting. When you're happy the information is correct for your email address, choose OK. Finally, choose Next to finish setting up your IMAP account.   Step 4- Restore your mailbox   Now that you've setup your IMAP account, you can restore your old mailbox back into Outlook. Just follow the steps below. The first step is to open Outlook. Then choose File, and Open and Export from the dropdown menu. Now select Import/Export, and a new window will open. In this new window, choose Import from another program or file, and select Next. Choose Outlook Data File so that it's highlighted in blue, then Next. Select Browse, and find your backup file. When you've done this, choose Next.  Finally, choose which folder you'd like to restore your data into, and select Finish to complete. Your mailbox will be restored back into your selected folder.  
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Step 1- Backup your mailbox   Before you start changing your settings, it's really important that you create a backup of your mailbox. Changing your settings from POP3 to IMAP can cause your emails to be deleted, so you should always save a copy of your existing mailbox to avoid losing anything. Backing up your Outlook mailbox on your Mac is simple, just follow our steps below.   NOTE:Before you start, you'll need to create a new folder to save your backup in. You should label this folder clearly and save it somewhere easy to find.    Open Outlook, select the Tools tab and then choose Export Now Outlook will ask what you want to backup. Select Outlook for Mac Data File (.olm). Make sure you also select Items of the following types too. Put a tick in the box next to everything you'd like to create a backup of. We recommend ticking all of the boxes. When you're happy, select the right arrow button at the bottom of the window. You'll now be asked if you want to delete your items after the export. Choose No, do not delete items, then select the right arrow button at the bottom of the window. Put a name for your backup file in the Save As: field, then find the folder you created earlier in the dropdown menu next to the Where: field. Choose Save. Your mailbox will now be saved as a file on your computer. You should always double-check that the file is definitely saved, and if in doubt, repeat the steps above.     Step 2- Delete your POP account on every device   It's important to delete your old POP account, otherwise it will continue to receive your emails. To delete your account from Outlook, follow the steps below:   Select Outlook from the toolbar, and then Preferences from the dropdown menu. In the Outlook Preferences window, choose Accounts. The Accounts window will open, and you'll see a list of all your live email accounts. Select your POP account so that it's highlighted in blue, then select the minus icon - in the bottom left of the window. To remove your account from your devices, take a look at our device setup guides for email clients. Each article has a section on removing your account from that device.      Step 3- Add your IMAP account on your computer   Now you've deleted your POP account, it's time to re-add it again using IMAP settings. Click on the Tools menu, then Accounts. On the Add an Account screen select Email Account from the list of account types. You might need to click the + icon in the bottom left of the screen and select Email there if you can't see this option. Now you'll need to add your settings- it's important that you do this part carefully. To get the correct settings for your email address, go to our help page for email settings, choose your email address from the list, and then use the settings under the IMAP (recommended) table heading.   You'll need to fill in the sections as shown below:   Email Address: Enter your email address. Password: Enter your email password.  Username: Enter your email address again. Type: Select IMAP from the drop down list. Incoming Server: Check our help article for the correct setting Tick the Override default port box and check our help article for the correct setting. Ensure the Use SSL to connect box is unticked. Outgoing Server: Check our help article for the correct setting Tick the Override default port box and check our help article for the correct setting Ensure the Use SSL to connect box is unticked. You should now see a screen which summarises the information you entered previously. Enter the following details: Account Description: Add a name for your account. Full Name: Add the name you want displayed to your message recipients. Click the More Options button at the bottom of the screen to open the Settings screen, and select the following: Authentication: Select Use Incoming Server Info from the drop down list, then click OK. Your account is now set up and you can close the main accounts window.   Step 4- Restore your mailbox   Now that you've setup your IMAP account, you can restore your old mailbox back into Outlook. Just follow the steps below. To restore your mailbox, open Outlook. Now select the Tools tab, and then choose Import. You'll need to select the type of file you'd like to import. In this case, you'll need to select Outlook for Mac Data File (.olm). Then choose the right arrow button at the bottom of the window. Find the file you'd like to restore, then select Import. The import wizard will now start restoring your mailbox. Once it's finished, you'll be able to find everything in Archived Mail (in the sidebar), in the "On My Computer" folder. You'll now be able to access your backed up mailbox in your IMAP account.    
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  By following our step-by-step guide, you’ll have your Android Tablet connected to your wireless network in no time. If you're connecting for the first time, ensure you have set up your router before trying to connect wirelessly.   Step 1 of 6 Tap the Apps icon on your home screen to view your apps.   Step 2 of 6 Tap the settings icon. You may need to swipe from right to left on your screen to view the second page of apps.   Step 3 of 6 Under Wireless and Networks select Wi-Fi. Make sure the slider is set to ON.   Step 4 of 6 Your Android Tablet will automatically search for available networks. Tap your TalkTalk wireless network from the list. Step 5 of 6 Enter your wireless password and click connect. Remember: If you don’t know your Wireless Network Name or Wireless Password, you can find it on the sticker on the back of your router.   Step 6 of 6. Your Android Tablet will display as authenticating whilst it makes the connection, followed by Connected when the connection is successful. You should now be ready to go online on yourAndroid Tablet.   If you are still unable to connect or you have encountered any other problems, head over to the Android support site for more detailed help and troubleshooting.
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