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webmail not loading up

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3 REPLIES 3
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Enlightened One

Hi there and a happy easter to you all, sorry to have to bother you again , but i have not been able to get into my webmail for 3 days now . i can logon but it doesnt load up . Any ideas  of how i can solve this little problem .

                                                           Regards Mrs Magoo stay safe and take care 

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Community Star

Hi @Mrs Magoo 

 

Sorry to see that webmail isn't loading. What is the error message that appears top of screen?  An error code would be helpful.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

Highlighted
Enlightened One

Hi there Gondola, there are no error messages at all, i log in as usual  but it just has them bubble like things on the screen and loading  but nothing happens  sometimes i get that awww snap error  but not recently just loading all the time .

                                                                                   Regards Mrs Magoo  take care stay safe 

Highlighted
Community Star

Hi Mrs Magoo 

 

Ah, the three grey animated dots. More people do seem to be experiencing the hold up in the sign in. We think it's a bad cookie.

 

First clear the browser cache and cookies. What to do if you can't load websites 

Advice for Chrome browser - clear browser cache and cookies

 

Then try this approach for the sign in:

 

Manage Cookies before sign in

 

Before you sign in, Select the Menu icon (triple line) top right and then Manage Cookies.

 

Manage Cookies before sign in Accept none

 

Then select Accept None and when the pop-up appears select Yes, proceed.

 

Then enter your email address and select Continue then clear the password box and enter the password then select Sign in.

 

All of the above is when your browser cookies appear to be holding up the sign in to TalkTalk Mail.

 

The above should get you signed in ok.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer