On Thursday I had my second telephone conversation with a Talktalk complains manager and ended up my giving up on my complaint and agreeing to close it.
For weeks now I have had only intermittent access to both webmail and my account, also I only get my emails downloaded to my tablet if I can access webmail. I have tried using both Chrome and Dolphin with the same results despite ensuring that cookies are cleared (one of the suggestions for failure). The standard Samsung internet search says the website is not safe and will not connect. Some times I appear to connect but just get the spinning cog and others when it says loading but no inbox appears. I receive emails with no problem to my Blue mail app on my phone and seem to get them on MS on my laptop (could be because I don't use it often).
I can access the Internet while this is happening and usually with 36/37mb down and 9mb upload, occasionally the problem is resolved by disconnecting and reconnecting my wifi.
Any suggestions other than relying purely on my phone (this does other resolve access to myaccount.
Hi JA593, I've run a repair on the mailbox for you. Let me know if that has any effect on how your mailbox is running.
I've just reset the WIFI on your router, let me know if that makes a difference. If that doesn't fix the problem are you ok with changing the DNS on the router?
Ok I've ordered you a replacement router. When you get it please change all the cables etc. Let us know how you get on.
Don't know what happened to the reply i posted earlier today, does not seem to have uploaded.
I received the router on Saturday and set it up, tested it a number of times and all seemed ok.
Today I cleared all cookies and browsing history as a routine and logged in but despite loading I got a blank inbox. Sent a test email on my phone and received it ok on the phone. Tried a number of times over the day ( now 7pm) with same result. Logs in ok to account. When I try to logout it cycles through and tries to login again and brings up the black page again.
How do I return the spare router?
I've just run a repair on the mailbox for you. Let me know if that's fixed the page issue and if you can try a different browser. Keep the router for emergencies, unless we send you a returns bag you can't send it back. I'd keep it for now and see how you get on.