on 29-04-2021 11:23 AM
My partner died last month and I've now taken over the Talk Talk account in my name, I was wondering if I could get access to her email account so that I can notify people of the sad news of her passing?
Any help/advice would be great.
on 30-04-2021 08:52 AM
Hi Gary, please accept our condolences for your loss.
Gondola is right. Unless you know the password for the account in which case you can add it to the new account in your name you won't gain access to the mailbox.
on 29-04-2021 11:40 AM
Thanks for the speedy reply, I did think that data protection may have been involved and I am an executor of her estate...but this appears to make no difference.
I've already been onto the Bereavement Team today to transfer the Talk Talk account to me.
on 29-04-2021 11:35 AM
Condolences for the loss of your partner.
The TalkTalk bereavement team will do all they can to help you. But data protection laws mean they are not permitted to hand over access to another user's email account. Not even the executor of an estate has that right because the right of privacy remains even after someone passes away.