on 01-04-2019 08:36 PM
Am in the same boat as all other lineone accounts and have been for several days.
Have no access to my main email account and despite trying to reset my password and also trying many old ones i still cant retrieve any mail from my Lineone mail box.
Please can you add my details i have supplied in my profile to the long list of others you have for your guys to try and sort as this is still my primary e-mail account for the bulk of my mail and has been since the start of the internet!!!!!
on 08-04-2019 01:49 PM
I'm sorry it's still not working. I'm hoping to hear more for you in the next 24-48 hours. I'll post as soon as I hear anything.
on 08-04-2019 11:18 AM
Hi grayt1, we're hoping to have this sorted very very soon. We know how frustrating it must be not knowing how long until it's fixed. The engineers have worked very hard to get a fix in place. I'll post back as soon as I know more.
on 05-04-2019 09:16 AM
Hi all, I'm afraid the latest update is that we won't have anymore news for you before Monday. I'll let you know as soon as I have more for you.
on 04-04-2019 04:46 PM
on 04-04-2019 03:59 PM
on 04-04-2019 03:23 PM
I also have had no lineone emails since yesterday [03/04/19]. chat says somebody will ring in 72 hours to explain, heard all this before, not good enough! this is about the 6th time, last one was down for 14 days. will change providers.
on 04-04-2019 02:50 PM
Many thanks @Ady-TalkTalk for the update and no offence but i dont think they do know the impact the loss of this service has for many like myself that have used a single e-mail address for such a long time.
Most of my business,banking and personal life runs through this single e-mail address so having no access and no ETA of a fix is just getting beyond a joke now in all honesty.
on 04-04-2019 07:48 AM
on 02-04-2019 01:24 PM
Many Thanks @Michelle-TalkTalk
Fully understand its affecting everyone and thanks for the update.
Many of us with Lineone.net e-mail i would think have had them for probably 20 plus years so much of our life on the internet etc relies on access to these mail boxes for all our online banking,subscriptions and basically everything hence the frustration.
Many Thanks once again for the update.
on 02-04-2019 01:15 PM
on 02-04-2019 11:24 AM
I can confirm that this topic was escalated on 1 April into the TalkTalk team workflow for their attention. I have no visibility of your personal data. The authorised TalkTalk team will confirm if they need any confirmation.
It's unlikely that an individual ticket will be needed as impacted Lineone email accounts will have been identified and the password issue will be fixed for all.
But this thread will be here for any follow up by the team to make sure everything gets back to normal for you.
on 02-04-2019 10:04 AM
If you'd like the TalkTalk Community support team to offer individual help I find it's best to Start a Topic of your own. Community works best with a topic, an owner, an individual solution.
Importantly, do check that your Community Profile Personal Information (Click here) includes your landline phone number and an alternate number (mobile recommended). Add, then scroll down and save changes. The Community support OCE's (TalkTalk team) will then be able to link your new topic, and a request for help, to your TalkTalk service account.