Am in the same boat as all other lineone accounts and have been for several days.
Have no access to my main email account and despite trying to reset my password and also trying many old ones i still cant retrieve any mail from my Lineone mail box.
Please can you add my details i have supplied in my profile to the long list of others you have for your guys to try and sort as this is still my primary e-mail account for the bulk of my mail and has been since the start of the internet!!!!!
Looks like this is a growing problem for all lineone.net mail customers clearly.
Still no ETA n a fix?
Agreed, whilst I have managed to get access to WebMail, and can send emails, no emails are incoming at all!
If you'd like the TalkTalk Community support team to offer individual help I find it's best to Start a Topic of your own. Community works best with a topic, an owner, an individual solution.
Importantly, do check that your Community Profile Personal Information (Click here) includes your landline phone number and an alternate number (mobile recommended). Add, then scroll down and save changes. The Community support OCE's (TalkTalk team) will then be able to link your new topic, and a request for help, to your TalkTalk service account.
@Gondola Could you please confirm a ticket has been raised for my issue and i have supplied yourselves with the correct info in my profile and notes please.
I can confirm that this topic was escalated on 1 April into the TalkTalk team workflow for their attention. I have no visibility of your personal data. The authorised TalkTalk team will confirm if they need any confirmation.
It's unlikely that an individual ticket will be needed as impacted Lineone email accounts will have been identified and the password issue will be fixed for all.
But this thread will be here for any follow up by the team to make sure everything gets back to normal for you.
Many Thanks @OCE_Michelle
Fully understand its affecting everyone and thanks for the update.
Many of us with Lineone.net e-mail i would think have had them for probably 20 plus years so much of our life on the internet etc relies on access to these mail boxes for all our online banking,subscriptions and basically everything hence the frustration.
Many Thanks once again for the update.
Many thanks @OCE_Ady for the update and no offence but i dont think they do know the impact the loss of this service has for many like myself that have used a single e-mail address for such a long time.
Most of my business,banking and personal life runs through this single e-mail address so having no access and no ETA of a fix is just getting beyond a joke now in all honesty.
I also have had no lineone emails since yesterday [03/04/19]. chat says somebody will ring in 72 hours to explain, heard all this before, not good enough! this is about the 6th time, last one was down for 14 days. will change providers.
having to use wifes email add. as mine will not work, says password is incorrect !!!
I have had to use my wifes email address [Tiscali] as mine [lineone] will not work
This is exactly the same for me - my lineone email stored working on Wednesday - exactly the same symptoms.
It is my main email...
Hi all, I'm afraid the latest update is that we won't have anymore news for you before Monday. I'll let you know as soon as I have more for you.
Hi grayt1, we're hoping to have this sorted very very soon. We know how frustrating it must be not knowing how long until it's fixed. The engineers have worked very hard to get a fix in place. I'll post back as soon as I know more.