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Another victim of hacked Pipex email account

nealc
Chatterbox
Message 10 of 10

Could someone please advise me the steps i need to take to reset / change the password on my legacy dsl.pipex.com email account. I have recieved emails that would indicate that the security of my account has been compromised and would like to ensure that no further attempt can be made to try and "extort" money from me with threats that I had from the hackers. Below is transcript of the email I received. It is of course total a blatant attempt to extort money with no foundation. It would however indicate that my account has indeed been compromised as the email came from my own account via the pipex / TalkTalk email servers.

 

I'm a member of an international hacker group.

As you could probably have guessed, your account XXXXXXXX.XXXXXX@dsl.pipex.com was hacked, because I sent message you from it.

Now I have access to you accounts!
For example, your password for XXXXXX.XXXXXXX@dsl.pipex.com is xxxxxxxxxxxx
Within a period from July 7, 2018 to September 23, 2018, you were infected by the virus we've created, through an adult website you've visited.
So far, we have access to your messages, social media accounts, and messengers.
Moreover, we've gotten full damps of these data.

We are aware of your little and big secrets...yeah, you do have them. We saw and recorded your doings on porn websites. Your tastes are so weird, you know..

But the key thing is that sometimes we recorded you with your webcam, syncing the recordings with what you watched!
I think you are not interested show this video to your friends, relatives, and your intimate one...
Transfer $800 to our Bitcoin wallet:
If you don't know about Bitcoin please input in Google "buy BTC". It's really easy.
I guarantee that after that, we'll erase all your "data" 🙂

A timer will start once you read this message. You have 48 hours to pay the above-mentioned amount.
Your data will be erased once the money are transferred.
If they are not, all your messages and videos recorded will be automatically sent to all your contacts found on your devices at the moment of infection.

You should always think about your security.
We hope this case will teach you to keep secrets.
Take care of yourself.

Any help from the Team at TalkTalk would be appreciated as I cannot seem to amend or alter any details on this legacy account.

9 REPLIES 9

Message 1 of 10

Hang on a mo. 

 

You've said that the password quoted on the scam email is your pipex email password. 

 

If the password is your pipex email password exactly then please do have it changed. 

 

The email address may be spoofed and the scammers may have obtained the password from another hacked website and not even bothered to log in to your email account. But that doesn't stop others from trying to log in. And they'll succeed unless the password is changed. 

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

Message 2 of 10

If you are sure that my email account has not been compromised then I will leave it for now

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Message 3 of 10

I've had confirmation that this is a spoofed mail phishing scam.  Do you still want the password reset?


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 4 of 10

Yes.

 

The email did come from my own email account and looking at email header information it never went outside the pipex servers.

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Message 5 of 10

Hi nealc, this is almost certainly a spoofing scam rather than hacking. Here's how to tell. Is the password they've given you the password you use for that account? I only want you to tell me yes or no. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 6 of 10
I have updated my information as requested so that the email admins can assist in resolving this.

Regards.

Neal.
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Message 7 of 10
Thanks for the information.

I was quite confident that this was some "chancer" trying his luck. Sadly some people aren't as clued up as myself regarding these things and can easily get taken in by this kind of thing. Having worked in IT for some 30 plus years I am a little older and wiser not to be conned by this type of mail. However the security implications are a little concerning. I have never used the password for this email address on ANY other site so am a little confused as to how this has been made public and therefore compromised. Hey ho. It is what it is and hopefully will get resolved in a very short time.

I appreciate your assistance.

Neal.
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Ady-TalkTalk
Support Team
Message 8 of 10

Hi nealc, please add the information requested by Gondola and post back once you have and I'll get your password reset. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Gondola
Community Star
Message 9 of 10

Hi @nealc

 

I've seen reports of almost identical bitcoin blackmail scam emails and these simply spoof the sending email address and invent the fake allegations.  Stay calm, don't worry and above all don't respond in any way.

 

But if your pipex email password has been cracked or obtained from another website hacking and your email account compromised as a result then of course it's vital to get it secured and a new ultra-strong password provided for you.

 

You'll need to prove you're the legal owner of the email with 5 items of personal data that only you would know. Double check that you've added to your Community Profile, Personal Information (Click here) all of the following in the Private Notes area at the bottom of the page (To which only you and authorised TalkTalk Community Team UK staff have access):

  • Email address affected
  • Your Full Name
  • Date of Birth
  • Landline 'phone number linked to the pipex email address when first registered
  • Full postal address linked to the pipex email address when first registered
  • Include your mobile contact number and times to call - daytimes when you'll be there in person to receive the password and speak to the email team
    (for your security they won't leave a message with the password and there's no number to call them)
  • Save changes.

This topic has been escalated to the TalkTalk Community support team to verify the details recorded for the owner of the email address. The email expert will reply here to help with authorising the password change by the pipex email admins.

 

Scan all your devices with anti-virus and anti-malware software solutions just to make sure passwords aren't obtained by keyloggers.

 

If you've used the same password elsewhere then do update those passwords with ultra-strong multi-case letters, numbers and allowed symbols of at least 10 characters (is my minimum recommendation).  Advice from CyberAware about passwords. Advice from GetSafeOnline about passwords.

 

If you discover any fraud then the place to report that is ActionFraudUK.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

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