on 04-10-2018 11:44 PM
Could someone please advise me the steps i need to take to reset / change the password on my legacy dsl.pipex.com email account. I have recieved emails that would indicate that the security of my account has been compromised and would like to ensure that no further attempt can be made to try and "extort" money from me with threats that I had from the hackers. Below is transcript of the email I received. It is of course total a blatant attempt to extort money with no foundation. It would however indicate that my account has indeed been compromised as the email came from my own account via the pipex / TalkTalk email servers.
I'm a member of an international hacker group.
As you could probably have guessed, your account XXXXXXXX.XXXXXX@dsl.pipex.com was hacked, because I sent message you from it.
Now I have access to you accounts!
For example, your password for XXXXXX.XXXXXXX@dsl.pipex.com is xxxxxxxxxxxx
Within a period from July 7, 2018 to September 23, 2018, you were infected by the virus we've created, through an adult website you've visited.
So far, we have access to your messages, social media accounts, and messengers.
Moreover, we've gotten full damps of these data.
We are aware of your little and big secrets...yeah, you do have them. We saw and recorded your doings on porn websites. Your tastes are so weird, you know..
But the key thing is that sometimes we recorded you with your webcam, syncing the recordings with what you watched!
I think you are not interested show this video to your friends, relatives, and your intimate one...
Transfer $800 to our Bitcoin wallet:
If you don't know about Bitcoin please input in Google "buy BTC". It's really easy.
I guarantee that after that, we'll erase all your "data" 🙂
A timer will start once you read this message. You have 48 hours to pay the above-mentioned amount.
Your data will be erased once the money are transferred.
If they are not, all your messages and videos recorded will be automatically sent to all your contacts found on your devices at the moment of infection.
You should always think about your security.
We hope this case will teach you to keep secrets.
Take care of yourself.
Any help from the Team at TalkTalk would be appreciated as I cannot seem to amend or alter any details on this legacy account.
on 09-10-2018 04:30 PM
Hang on a mo.
You've said that the password quoted on the scam email is your pipex email password.
If the password is your pipex email password exactly then please do have it changed.
The email address may be spoofed and the scammers may have obtained the password from another hacked website and not even bothered to log in to your email account. But that doesn't stop others from trying to log in. And they'll succeed unless the password is changed.
on 08-10-2018 07:50 AM
I've had confirmation that this is a spoofed mail phishing scam. Do you still want the password reset?
on 05-10-2018 01:32 PM
Hi nealc, this is almost certainly a spoofing scam rather than hacking. Here's how to tell. Is the password they've given you the password you use for that account? I only want you to tell me yes or no.
on 05-10-2018 12:41 PM
on 05-10-2018 11:43 AM
Hi nealc, please add the information requested by Gondola and post back once you have and I'll get your password reset.
on 05-10-2018 01:03 AM
I've seen reports of almost identical bitcoin blackmail scam emails and these simply spoof the sending email address and invent the fake allegations. Stay calm, don't worry and above all don't respond in any way.
But if your pipex email password has been cracked or obtained from another website hacking and your email account compromised as a result then of course it's vital to get it secured and a new ultra-strong password provided for you.
You'll need to prove you're the legal owner of the email with 5 items of personal data that only you would know. Double check that you've added to your Community Profile, Personal Information (Click here) all of the following in the Private Notes area at the bottom of the page (To which only you and authorised TalkTalk Community Team UK staff have access):
This topic has been escalated to the TalkTalk Community support team to verify the details recorded for the owner of the email address. The email expert will reply here to help with authorising the password change by the pipex email admins.
Scan all your devices with anti-virus and anti-malware software solutions just to make sure passwords aren't obtained by keyloggers.
If you've used the same password elsewhere then do update those passwords with ultra-strong multi-case letters, numbers and allowed symbols of at least 10 characters (is my minimum recommendation). Advice from CyberAware about passwords. Advice from GetSafeOnline about passwords.
If you discover any fraud then the place to report that is ActionFraudUK.