on 21-07-2021 01:21 PM
Any idea why emails from a specific company are being bounced from my Tiscali mailbox?
Moonpig have said the problem is at my end and quoted this:
"5.1.1 (bad destination mailbox address) smtp;550 5.1.1 aeG6ibLn1ekoT Recipient Undeliverable (TT512)"
Hope you can help
on 22-07-2021 07:26 AM
Hi Freddie_8, I'll leave you in the safe hands of Gondola until you need my help. Gondola will let me know if you need me to put my oar in and link up with the email admins.
on 21-07-2021 01:40 PM
Has the sender got your email address entered correctly? They're using the Google mail servers so I don't expect to see anything amiss there and cannot see an obvious reason for the complete failure to deliver.
Are you a TalkTalk Consumer customer and is your email address added to your customer MyAccount? Need to make sure the mailbox is active, is not full and is not blocking the google mail servers.
Prepare for TalkTalk Mail Support by including in your Community Profile, Personal Information (here):
Select here: Sign in to TalkTalk Mail
Enter your email address and password, select Sign in.
Check Spam and Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind these folders normally contain mail not older than 30 days.
Compose and send the same mailbox, i.e. the one you're signed in to, a mail message. Check that the self send message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox. Mail not reaching the Inbox could mean there's a Filter rule that's diverting, discarding or blocking mail.
Let us know of any error message, or if mail did not arrive in the Inbox or disappeared from the Inbox or if you found Filter rules. Ideally you should see a message that there is no rule defined.