As of Wednesday last week, 27/3/19 I can no longer access my tiscali email account via the webmail log in page.
For the past couple of months, it has been redirecting me to the old login page, and everything was fine. I received an email telling me my mailbox was to be updated, and ever since, when I try to log in, it's telling me my password or email address are not correct.
I've had this email address for 15+ years and use it for everything. At the moment, there are travel documents in the inbox, i need for next Tuesday. I really need access back into it asap!
Any help will be appreciated.
If the email system has detected a weak password or a compromised email account, and changed the password or locked the account to help secure customer data, you'll need help to recover access.
The upgrade emails have been prompting you to set up Reset details to recover access to an email account in the event of a lost password.
Password recovery may have been set up for the email address with an alternate email and or mobile number. Please do try the Reset your Password option. Other than the reset to the account itself, if there are alternates listed, see if you recognise them from the hints and if you do have access to the email or mobile then please reset the password.
Or if you're a TalkTalk broadband customer or recent customer you can change your email password in MyAccount > My Services > Webmail - Manage Webmail, if the email is listed in one of the 5 email address slots.
Here's the advice article on managing your email in MyAccount.
If the self-help password change / recovery options aren't effective then I'll alert the TalkTalk Community team for you.
In the meantime, please update your Community Profile Personal Information (Click here) to include your name, current address and contact 'phone numbers and then scroll down and add the email address to Private notes and then Save changes.
A TalkTalk OCE will pick up this topic and invite you to send your email registration details by Private Message - select their avatar image, top left of their post, and then the blue Send Message button.
The email team member will check security with you and let you know that password recovery is ready and will offer to help check the reset and that the new password works.
Thank you for the reply.
I have already tried the reset password link, but nothing arrived in any of my alternative email addresses.
I have just updated my profile here to include my alt email address and phone number.
I am no longer a TalkTalk customer, but could always access 'My Account' I can no longer do this either.
I have just tried the reset password link you sent above^, It now wants to send the reset link to my tiscali account that I can't access!! arrgh!
...yes, Justine, I did say "Other than the reset to the account itself, if there are alternates listed, see if you recognise them from the hints and if you do have access to the email or mobile then please reset the password."
Do we assume you haven't yet set up the alternate Reset details? Have you included new Reset details in your Community profile Private notes? If not please do so as that will enable the team to set those up for you and then you'll be able to choose your own new password.
I thought my reset details were linked to my hotmail account, as that is the other email address I have had for longer than this account. But nothing arrived to that inbox.
I have updated reset details in my community profile private notes.
Thank you for trying to help with this 🙂
I found my old account number last night, which I have entered into the private notes part of my profile.
I tried to use that last night, to see if I could access my account so as to change my password.
But it didn't work. I didn't think it would but it was worth a try. I just got a 'there was a problem' msg.
Can I assume it is the same fault for tiscali.co.uk as i'm reading for lineone accounts, as they are linked?
Even though lineone email accounts use the tiscali server details the lineone password issue is related, to the best of my knowledge, only to those lineone accounts migrated during the last month to the new TalkTalk mail platform.
Not related to your tiscali webmail account sign in.
Hi Justine2, I've raised the fault ticket for you. You should have working recovery details in 48 to 72 working hours. Please let us know how you get on.
I tried (just on the off chance) the reset option again today, and was given for the first time the option or my mobile number or an alt email address to have the reset link sent to.
I'm pleased to say, I now have access to my tiscali mailbox once more.
Thank you SO much for your help to resolve this issue. I am eternally grateful.
Many thanks again and kind regards
Justine x 😄