on 16-10-2018 08:16 PM
I'm trying to see an email from the 18th or 19th September but my inbox on my Windows Mail and my GMail android phone app and also when I login to Webmail only seems to go back to the 28th September.
How can I access older emails?
I've tried using the Search option on Webmail and setting a date range and this shows me that I have loads of old emails in the Deleted Items folder (1979 in total) but only 66 items in the Inbox folder.
on 22-10-2018 06:55 AM
Hi Matt5000, the latest update on the ticket is that we believe it's a network issue. Hopefully you'll have your mail showing again shortly.
on 19-10-2018 09:55 AM
I had a change of mind and I've raised a fault ticket for this to go over to the Email Admins for investigation. I'll post back when I get any news for you.
on 19-10-2018 09:41 AM
I thought so thanks for confirming it. Our tool shows over 2100 mails in your mailbox but I'm seeing the same 3 pages as you. I'll ask for a recount and post back to let you know the next step.
on 18-10-2018 10:45 AM
Hi Matt, is this the mail address that you used to register on the community or a different one? If it's a different one then please add it to the private notes section of your community profile.
on 17-10-2018 06:47 PM
I'm sure I've been able to see emails older than 3 weeks before on Windows Mail.
It also seems weird that Web Mail had loads of old deleted mails that I could access but not actual ones I'd not deleted in the inbox.
Is it a talktalk policy that old emails are now no longer available?
Should I use a better email client than Windows Mail - one that will perhaps download and store emails locally?
On a previous laptop I used Thunderbird (I think) and that always seemed to have a complete history.
on 17-10-2018 08:32 AM