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Can't Always send emails

DannyT
Chat Champion
Message 7 of 7

Hi,

 

 getting the following error message when I try to send emails ...  (I used to be on pipex... not sure if thats relevant) 

 

(Note it doesn't happen all the time... some days everything is fine) 

 

 

"Message could not be sent to the following recipients:  (554 - 554 5.2.0 k5LrkZdc5rWIi Sender Denied (TT608)

 

Also can somneone advise the easiest/safest  and best way to change password for mail. Thanks

Dan the Man...
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6 REPLIES 6

Message 1 of 7

The primary is the only legitimate mailbox now so yes the changes to the password for that apply to any alias of it. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 7

Thanks for the info and the link etc... however (and I did warn I wasn't very familiar with all this!!)

 

Quite rightly if I logon to my account and then go to my services... I can see the relevant email address (as originally supplied pipex many moons ago), I have (and logon to webmail) using an alias . My question is-   if I change the password on original is it automatically replicated to the alias etc. 

 

Apologies if being thick but understandably don't want to change a password and then find I've managed to lock myself out etc.

 

Thanks

Dan the Man...
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Message 3 of 7

You can either login to MyAccount and go to My Services then manage mail and change the password of the relevant email address in there or you can if you have set it up use the password reset tool

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 4 of 7
Hi Ady...

Could still do with advice of the easiest/safest way to change my email password. Its perhaps me being thick but it doesn't seem intuitive.

Thanks
Dan the Man...
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Message 5 of 7

Hi DannyT, did Gondola help you get this sorted or do you still need help?

 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Gondola
Community Star
Message 6 of 7

Hi @DannyT 

 

The TT608 error is detection of multiple concurrent logins or attempted logins to your mailbox from geographically distanced locations.

 

A potential sign of a compromised mailbox but can be caused if the user's devices are signed in via distanced access points. i.e. a false positive for hacking.

 

So if you sign out of all devices, scan devices to ensure they're clean of viruses, trojans and password grabbing malware and then change your password using the Forgotten password button in the help page Changing your email password preferably using a reset code of 6 digits sent to your recovery mobile number. A hacker wouldn't physically have your mobile to know you're changing the password.

 

Just use TalkTalk Mail webmail for the time being.

 

Let us know how you're signed in to TalkTalk Mail and the ways you were viewing your mail messages when the issue first happened.

GondolaVolunteer 2017-2021

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