on 23-07-2021 04:23 PM
Until yesterday I had been using my old email address @Tiscali.co.uk associated with a valid talktalk.net perfectly satisfactorily.
Yesterday I received a message saying that the account has been limited & I can no longer access the tiscali address unless I join TalkTalk Mail Plus or link it to an active Broadband account. It then stopped working.
The address had already been linked for years and My Mailboxes screen still shows the tiscali account as correctly linked.
When I access my Mail @talktalk.net it gives the message:-
Your e-mail account ???.???@tiscali.co.uk was disabled due to invalid credentials. Please edit the account and enter correct credentials to enable it again
(My name obviously replaced by ???)
After 3 sessions of ‘chat’ with technical support stretching over 4 hours they have confirmed that the tiscali mailbox is still there and operating but they have been unable to resolve why I can’t access it. Their final suggestion was that I paid the extra £50 pa to join Mailbox Plus!
Clearly it has been ‘disabled’ at their end. Can anyone suggest how I can get this resolved please?
on 26-07-2021 10:20 AM
Hi johnFawcliff, I need you to add your landline or account number and the affected email address to your community profile so that I can investigate this for you.
on 23-07-2021 10:51 PM
Prepare for TalkTalk Mail Support by including in your Community Profile:
Select here: Update your profile
Having worked through some scenarios today with other customers I'm convinced that TalkTalk have restricted some legacy mail accounts and I've alerted TalkTalk Support because I now believe this requires a TalkTalk fault ticket. You should get a response here next week.