on 14-08-2019 08:02 PM
Hi I'm unable to login to my tiscali email from the TalkTalk mail web page. I can receive and send emails using the Windows mail app but need to access the account to reset password as someone else seems to have access to it.
Answered! Go to Solution.
on 15-08-2019 08:00 AM
on 14-08-2019 10:10 PM
...OK, if you're not a current or recent customer in the last 12 months then you'll not have access to MyAccount to change an email password.
So, the way to reset the email password is via the Reset your Password option. On going through this link if there's an alternate email address or mobile number shown (your Reset details) that you recognise from the hints, and have access to, then please reset the password via an alternate recovery reset link.
If you can sign in to TalkTalk Mail then you can either select the password reset to be sent to the email account itself or, preferably, update Reset details first via the main menu and then follow the Reset your Password route.
14-08-2019 08:43 PM - edited 14-08-2019 08:49 PM
Is this the first time you've tried to sign in to TalkTalk Mail? It looks like your security software is holding up the access. Are you running Kaspersky Internet Security perhaps?
Do you need further advice on changing a password to secure the mailbox? Or are you ok on that?