I use my tiscali email address for most things, but have lost access to it after my husband, who has a linked address signed up for talktalk mail plus and paid the £50 for the year to keep using them.
I have tried to log in to webmail but can't remember the password and the reset link says it is sending an email (looks like to my husbands email address but only the last few letters are visible so it could be mine) but no email arrives.
Can someone help me try to reconnect and get this address included in my husband's five email addresses?
Has your husband added your tiscali mailbox to his new MailPlus MyAccount? He will need to know the tiscali mailbox password and he'll need a spare slot in the 5 available in MyAccount.
If, when you try to reset your own password via the Forgotten your Password journey you see only one option then that is a reset link sent to your mailbox and is just for routine password changes when you know the email password.
So that password is the key.
Did you previously use the TalkTalk Mail sign in via a browser like Chrome or Firefox and a saved login. If so then you can recover the password.
Or if you use an email client like Thunderbird or Apple Mail with keychain then you can recover the password.
Let me know if either of the above apply. But if not then I'll ask TalkTalk to set up new Reset details for you.
We can get that sorted for you, ive sent you a private message if you could reply to that we'll get this sorted for you.
Stephen, Community Manager
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.