on 08-04-2019 01:04 PM
My wife is unable to send emails from her Tiscali email address using both Webmail and on her other devices. She can receive emails without a problem. I have included her details on the notes section of my profile. Would you be able to help?
on 11-04-2019 08:08 AM
on 10-04-2019 12:51 PM
Hi Matt, I've cancelled the three tickets for can't send. Are you certain that it's only your tinyworld email address that you all can't send to?
on 10-04-2019 10:39 AM
on 10-04-2019 10:29 AM
There is nothing coming back to the Tiscali accounts to say that the emails have been rejected. I can send from the tinyworld account to the same tinyworld account no problem.
on 10-04-2019 09:09 AM
That's helpfully focused on the tinyworld email account apparently blocking the tiscali domain.
But when you look at your tiscali email account there's no email in Spam / Trash or Inbox coming back with your sent subject title preceded by Rejected: and apparently sent from 3@NNNNN (where N is a number.)?
If there's no obvious Rejected email, and none of the usual Mailer-Daemon error messages, then it's being silently blocked. But if there are no active filters on the tinyworld mailbox it's not a user issue.
Having identified that the tinyworld account is where the issue appears to be - you've previously said that the tinyworld email account sends emails ok and receives other emails ok, for example from gMail or Hotmail or Yahoo (but not tiscali domain emails) - what happens if you send from the tinyworld email account to the same tinyworld email account? Email in the Sent folder? Error message or not? Email in the Inbox or not?
on 10-04-2019 08:14 AM
Yes - my tinyworld account appears to be blocking any email sent from a tiscali account (my wife's, father's and my own tiscali account). They can all send to each other without a problem. All email filters are disabled.
on 09-04-2019 09:49 PM
Are you confirming that your tinyworld email account is blocking your wife's tiscali email address and your father's tiscali email address? Have you been able to check if other tiscali emails can be received?
Do we assume your father can send tiscali emails to your wife's tiscali email address ok?
Have you looked at the tinyworld webmail filters and disabled them to see if any are blocking the tiscali domain emails?
on 09-04-2019 03:25 PM
Sorry to be a pain but I think the problem does not lie with the Tiscali email addresses. It looks like they are only unable to send to my tinyworld email address, so i suspect the problem is with this account only. My tinyworld account receives everything ok apart from emails sent from a tiscali account. It can send emails no problem. I'll update the notes section with my tinyworld email address.
on 09-04-2019 02:08 PM
Thanks Matt, I've raised the fault ticket for you. Hopefully, you won't have too long to wait for these to be sorted.
on 09-04-2019 12:33 PM
on 09-04-2019 12:22 PM
It certainly does Matt. Are you going to add yours and your father's email addresses and I'll raise a ticket for all three?
on 09-04-2019 10:39 AM
I have just checked - she doesn't use any filters or have any blocked email addresses. I don't know if it helps, but my father also has a tiscali email address and he also cannot send emails (apart from to himself).
Thanks for your help - I hope it can be sorted!
on 09-04-2019 09:42 AM
I know this might sound daft, but it's more common than you'd think, she hasn't got her own mail address in the blocked filters has she?
on 09-04-2019 08:22 AM
Hi Matt, I need to log this for you. Just before I do could you get her to send an email to her tiscali address from her tiscali address and let me know if it arrives?