on 03-04-2019 01:39 AM
HI, hope someone can help.
Every time I try to send an email, or reply to one, I get the following error message -
Message could not be sent to the following recipients: [**** ******* <*********************>] (554 - 554 5.2.0 BTbUhkKNhnuQZ Sender Denied (TT608))
Every time! Whether there's an attachment or not. I'm using an old XP machine. Is this somehow a reason?!
Any help would be appreciated.
on 27-04-2019 12:28 AM
Didn't even think that it might be the anti-virus. I'm running Avast Antivirus. I disabled that temporarily and now I can send emails! Whoopee!
Hopefully all this will be solved when I upgrade from this old PC anyway. Appreciate your help here and patience 🙂
on 26-04-2019 11:21 AM
Dave what Anti Virus and malware protection are you running? I ask as there can't be another reason for this particular block message. Is it possible you may have a keylogger on your machine that's tracked your password change?
on 26-04-2019 10:25 AM
Well, looks like I may have been premature. Today it's all back to useless 'normality' Once again I can't send, reply or forward any emails. Same error message -
Message could not be sent to the following recipients: [****] (554 - 554 5.2.0 JwvChijDXnuQZ Sender Denied (TT608)
I am annoyed to say the least. Not sure if anyone has any further suggestions? I'll probably just get rid of Talk Talk's useless webmail and be done with it...
on 23-04-2019 11:06 AM
on 19-04-2019 11:37 AM
on 11-04-2019 09:43 AM
You're most welcome. It's can be quite a revelation how and where you're data has been obtained.
on 09-04-2019 10:59 AM
You definitely want to change that password soon. If you're not logging in from more than one IP then someone else is trying to. Your data has been leaked twice this year looking at haveibeenpwned
on 09-04-2019 10:01 AM
Thanks for the advice. Most appreciated.
I have been meaning to change my password. I shall give that a go. Hasn't been changed ever!
At the moment I can't reply or send ANYTHING. But Gmail waorks just fine. It can't be me surely?
I will be updating the old trusty PC soon though. So maybe that will work too.
on 08-04-2019 01:47 PM
Hi DaveT50, Gondola has made good suggestions please let us know how you get on.
TT608 means there are logins coming from multiple locations. When did you last reset your password?
on 08-04-2019 09:00 AM
If your only option is to use the Windows XP device try rebooting your router to try and get a different public IP address. Switch off for a few minutes (standard broadband) or a minimum of 20 minutes (fibre broadband). Sometimes it'll work.
Good idea to also try gMail. Google have many email servers so although they have the same problems of their servers getting blocklisted there's more chance of getting emails through to the destination.
gMail's webmail is probably the best option. Let us know how you get on with sending to your email recipient.
on 03-04-2019 08:54 AM
The error message is a permanent failure to deliver to the mailbox in question. As it says "Sender denied" this is more specific and usually means that the system is rejecting your mail.
It could be because a malware payload has been detected, or suspect spam or, as you suspect, related to the security of the connection.
Personally, I don't put my XP machines online because of the security risks. Have you started troubleshooting with a different device? The recommended settings for talktalk mail users are: Email settings - IMAP or POP3
on 03-04-2019 08:45 AM