25-07-2020 10:12 AM - edited 25-07-2020 10:13 AM
I'm having issues sending emails using my Onetel account, from my Samsung phone. I've tried using the exact settings for Onetel, stated in the Help section for Onetel customers and although I can receive them fine, I can't send.
Using both the Samsung and Gmail app, I get an error when the outgoing server configuration is being validated (when I try to save). The config is simple, no auth, smtp.onetel.com, using port 25 with no ssl.
Can anybody confirm they are using the Onetel configuration stated by TalkTalk and that it works OK (smtp.onetel.com for outgoing) ?
Or is anybody aware of any recent changes to the service that haven't been reflected in the help section?
Edit: Do I need to be on TalkTalk cellular connection for sending to work?
on 08-10-2020 12:11 AM
I've tried every combination of settings in Gmail to send via gmail servers and none of them work.
After 6 days, it's getting rather wearing. Could TalkTalk not have done this in a phased manner and switched groups of people over at a time, rather than just turning everyone's access off en masse and watching everyone struggle?
However much I've been able to sort out for myself, I live 90 miles away from my Mum. Although I was there last weekend, not being able to reset her Onetel password - as this move was supposed to sort out - means we can't access her account at all until it's finally migrated. As she's housebound and shops online, I have no idea what she's missing.
on 07-10-2020 09:02 PM
on 07-10-2020 08:33 PM
"Can anybody confirm they are using the Onetel configuration stated by TalkTalk and that it works OK (smtp.onetel.com for outgoing) ? "
I've spent the last hour trying to update my outgoing mail settings for my onetel accounts on Gmail on my desktop and have got precisely nowhere.
Even with the incoming mail, I had to delete the account imports and set them all up again. Only one gave me the option of setting up the outgoing Onetel details, but it wouldn't take the settings as given in Andy's post. But having had to log in to Onetel's web portal for the last 6 days, I'm thinking that receiving mail into my gmail accounts is a major step forward.
As I am not currently, nor likely to be in the near future, a TalkTalk customer, I'm stuffed if I need to be on a TalkTalk broadband connection.
on 27-07-2020 08:06 AM
Hi Rob, it looks like Gondola's got this sorted for you. Please let us know how you get on.
25-07-2020 11:30 AM - edited 07-10-2020 08:53 PM
You do need to be connected to the TalkTalk broadband network to get network authentication to send using an email app or email client.
Or use the Onetel Mailzone webmail sign in.
The settings as given in the TalkTalk Mail Support Hub are current. It's an insecure mail connection and whilst saying that outgoing authentication is not required it is required to authenticate with the normal email password for sign in and does require sending from the talktalk network to get IP address authentication.