on 25-05-2020 09:27 AM
I am using an iMac Catalina desk top computer. Two weeks ago, I was able to send Talktalk emails but not receive replies. Suddenly, I can no longer send or receive TT or Onetel emails.
I have checked all my account settings and they appear to be correct. Can anyone offer any help please. I have tried the Talktalk email telephone line who also operate Onel but unbelievably, they cannot help.
on 02-07-2020 10:19 AM
on 01-07-2020 10:56 AM
NO. I can't log in to My Account either. It does not recognise my password. I have tried re-setting the passwords but they are not recognised.
So, I have various problems now but the email problem is the immediate one.
I have just this second received your email and did a test email which worked but everything seems erratic. It doesn't make sense. One minute I am asked for a password which it rejects. The if I try it later it does.
on 01-07-2020 10:44 AM
on 01-07-2020 10:37 AM
Hello Stephan. Everything is chaotic again. I can't receive Talktalk emails anymore although I can get Onetel emails. Talktalk is showing as online but it keeps asking for my password which it now does not accept.
I checked my line status the other day and was told there was a problem on the Talktalk network which today is said to be fixed which it obviously is not.
I think this is a very poor situation and I am becoming very discontented with Talktalk.
I should be grateful if you could look into the matter and whilst you are at it, could you please set the server to delete emails from the server after they have been sent? They keep re-appearing after I delete them.
on 11-06-2020 07:46 PM
Thanks for the reply, Sure thing left leave things as they are for now and if you have any more issues just post a comment on your topic and we'll pick it up 🙂
on 10-06-2020 10:42 PM
Sorry for the delayed reply, are you able to access your email using any other clients or the onetel webmail https://mailzone.onetel.net.uk/login.php if you're unable to log into either then we may need to reset your account which i can do but will need some more info, if you could read and reply to the private message ive sent and also confirm if webmail works then we can help to progress this.
on 06-06-2020 10:09 AM
It would seem my problem is more wide spread. In desperation, I have used the Talktalk Chat line several times in the hope of some help but I keep getting promises of a call back which never materialises except for one call which asked me all the questions I answered on the chat lines resulting in another promise of a call back. I am still waiting.
As a result, I am having to consider cancelling my contract with Talktalk and going with another Service Provider.
on 28-05-2020 02:32 PM
This topic was escalated to the support team on 25-05-2020 09:28 AM by an automatic escalation.
on 26-05-2020 08:47 AM
As you're not a TalkTalk Consumer (home broadband) customer the mailbox may be restricted to webmail only access unless you subscribe to TalkTalk Mail Plus.
If your wife has received a mail message from TalkTalk about deletion of the TalkTalk managed mailbox then deletion is after 180 days. After 60 days the mailbox has webmail only access.
So this would be a reason in this situation for the mailbox not being accessible via an email client but working ok via webmail.
on 25-05-2020 09:19 PM
Are you a TalkTalk Consumer broadband customer for your home broadband and is your wife's talktalk.net email account added to your broadband MyAccount so that it shows in the My Mailboxes list.
If it's not there then if you're a TalkTalk customer you can Add an existing mailbox. You just need the email address and password.
on 25-05-2020 05:05 PM
Hello Tim. Thanks for that. It kind of confirms in my mind, with limited knowledge that there is something wrong at the server. I guess time will tell and I await advice from Gondola whome you will see from above is being very helpful.