email support

Ask us about your TalkTalk email account and Webmail.

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't send or receive emails on Windows Live Mail

First Timer
Message 3 of 3

All working fine until an upgrade 2 weeks ago and now have error message:-  


Unable to send or receive messages for the account. An unknown error has occurred.

Server: ''
Windows Live Mail Error ID: 0x800C013E
Protocol: POP3
Port: 110
Secure(SSL): No


Any ideas? 


Support Team
Message 1 of 3

Hi IanJN, is your webmail still working normally? 



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Community Star
Message 2 of 3

Hi @IanJN 


Windows Live Mail hasn't received security updates for over 4 years now. It's well overdue for retiring.


Just use TalkTalk Mail or if you're a TalkTalk Consumer home broadband or MailPlus mail only customer you'll also have the choice of using a supported email client like Windows Mail, Thunderbird or Outlook for example.

Enter your email address, select Continue.

Enter your email password, select Sign in.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution