on 05-10-2019 10:41 PM - last edited on 05-10-2019 10:47 PM by Gondola
Did your problem get solved ?.
I have been trying to recover my old Tiscali account without much success, all my old passwords are being rejected, Any solutions, please.
obscured for customer securitytiscali.co.uk by the way no good sending to this email address as I will not receive the reply.
Ready to give up on Talk Talk.
Answered! Go to Solution.
on 07-10-2019 09:54 AM
on 07-10-2019 09:22 AM
on 07-10-2019 08:35 AM
Hi joshjohnson, I've sent you a personal message to obtain the information needed to raise a fault ticket for you.
05-10-2019 10:56 PM - edited 05-10-2019 11:56 PM
The forgot password reset for the tiscali mailbox does depend on you having set up an alternate email address that you still have access to.
Please try the Reset your Password option. If there's an alternate email address shown that you recognise from the hints, and have access to, then please reset the password.
But if the self-help password change / recovery option isn't effective then I'll alert the TalkTalk Community team for you as you'll need their help to set up Reset details. You'll get a reply here from Monday onwards if you need help.
In the meantime, please update your Community Profile Personal Information (Click here) to include your name, current contact 'phone numbers and address with postcode (location) then scroll down and add the tiscali email address to Private notes and Save changes.
Heads up that there's planned maintenance in progress until 7am on 6 October so try the password reset when the maintenance is concluded.