Cannot log into my account

[21ferryman]

Hi,

I wonder if someone could help me.

I've tried several times to log into my talktalk account today. It almost seems to progress through to success, but then suddenly I'm kicked out with the message:

"Sorry due to technical issues we can’t log you in right now. Please try again later."

I've also receive a message a couple of times regarding using the same device/browser, but unfortunately I haven't recorded this message.

Any ideas what might be happening?

Thanks in advance,

Ian

[Ady-TalkTalk]

Hi Ian, there's an open incident for the error you have. Its not got a scheduled fix date yet. Hopefully, it won't be too much longer.

Ady

[Gondola]

@21ferryman 

You haven't touched your Community profile. Do you not require TalkTalk Support help?

What browser are you using? Is the browser set to block tracking cookies?

Are there any browser extensions such as ad-blockers or tracker blockers?

What Internet Security are you using?

[Gondola]

Hi 21ferryman 

You don't need to retain cookies from a previous session but it is important not to have cookies deleted or tracking blocked within a session. What browser are you using? Is the browser set to block tracking cookies?

[21ferryman]

After a long dialogue with an on-line agent, I have been informed that there is a general problem with logging into MyAccount, which engineers are now trying to resolve.

Is anyone else experiencing problems?

Ian

[21ferryman]

Hi,

Thanks for the reply.

You are correct. It's the MyAccount login that has the problem. 

It's been several months since I last logged in, and I might even be using a different browser. My email identity and password are still the same though. It's a bit frustrating if the log in is dependent upon stored cookies though!

Cheers

Ian

[Gondola]

Hi 21ferryman

You've got this topic labelled talktalk.net and posted in the email forum - but if I'm interpreting correctly, are you asking for help with a customer MyAccount login?

Do you have some Internet security software that's deleting cookies?  Retention of cookies is required for successful login authentication.

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