on 23-06-2022 09:01 AM - last edited on 23-06-2022 09:23 AM by Gondola
I can't send or receive tiscali emails this morning either (incl Webmail). My settings are as per those listed by @Gondola
on 23-06-2022 10:20 AM
If you can make the recommended changes to the incoming and outgoing server hostnames without the email app attempting to verify then at least whilst the tiscali name servers are down you'll still be able to send mail via the outgoing smtp.talktalk.net mail servers.
The incident is being worked on and you can track it on the Service Status (Email) page.
on 23-06-2022 10:14 AM
I can't send or recieve emails via webmail, android or outlook. I've tried updating my settings & am getting an error message "couldn't verify account, a security connection error has occurred." Any solutions? Thanks.
on 23-06-2022 10:11 AM
The email client software / app may require updating of email settings. All TalkTalk Consumer mailboxes use the same Email Settings. See TalkTalk Mail Support Hub
On updating the email software incoming, outgoing and some advanced server settings, you'll possibly be asked to accept a new certificate (yes, accept) and to enter the email password so have the current password ready. Tick to remember or save the password before entering it.
Supported email client and app settings are:
|Account Type||IMAP (recommended) or POP3
|Username||Full Tiscali email address|
|Password||Tiscali email password|
|Incoming mail server||mail.talktalk.net|
|Incoming Port (IMAP / POP3)||993 / 995|
|Incoming Connection Security||SSL/TLS (Use SSL on for mobile)
|Outgoing mail server||smtp.talktalk.net|
|Outgoing Connection Security||STARTTLS (Use SSL on for mobile)
|Outgoing Authentication Required||Yes|
|Authentication Method||Normal Password|
on 23-06-2022 09:52 AM
on 23-06-2022 09:24 AM
I've moved your post to its own topic so we can maximise the number of reports for the current issue which is that the tiscali.co.uk DNS name servers are down.
This means no inbound mail and if your outgoing mail server host name is not smtp.talktalk.net then no outgoing mail sending.
What email client are you using and on what platform? e.g. Windows 10 or 11 and Thunderbird Mail or...