Cannot send or receive Tiscali emails

[bobbyb62]

I can't send or receive tiscali emails this morning either (incl Webmail). My settings  are as per those listed by @Gondola 

[Gondola]

Hi smallcircle 

If you can make the recommended changes to the incoming and outgoing server hostnames without the email app attempting to verify then at least whilst the tiscali name servers are down you'll still be able to send mail via the outgoing smtp.talktalk.net mail servers.

The incident is being worked on and you can track it on the  Service Status (Email) page. 

[smallcircle]

I can't send or recieve emails via webmail, android or outlook. I've tried updating my settings & am getting an error message "couldn't verify account, a security connection error has occurred." Any solutions? Thanks.

[Gondola]

The email client software / app may require updating of email settings. All TalkTalk Consumer mailboxes use the same Email Settings. See  TalkTalk Mail Support Hub

On updating the email software incoming, outgoing and some advanced server settings, you'll possibly be asked to accept a new certificate (yes, accept) and to enter the email password so have the current password ready. Tick to remember or save the password before entering it.

Supported email client and app settings are:

Account Type	IMAP (recommended) or POP3
Username	Full Tiscali email address
Password	Tiscali email password
Incoming mail server	mail.talktalk.net
Incoming Port (IMAP / POP3)	993 / 995
Incoming Connection Security	SSL/TLS (Use SSL on for mobile)
Outgoing mail server	smtp.talktalk.net
Outgoing Port	587
Outgoing Connection Security	STARTTLS (Use SSL on for mobile)
Outgoing Authentication Required	Yes
Authentication Method	Normal Password

[bobbyb62]

Thanks @Gondola 

I'm using Windows 10 & Thunderbird. Also Android 11.

[Ady-TalkTalk]

The incidents team are working to get this fixed for us. 

Ady

[Gondola]

Hi bobbyb62 

I've moved your post to its own topic so we can maximise the number of reports for the current issue which is that the tiscali.co.uk DNS name servers are down.

This means no inbound mail and if your outgoing mail server host name is not smtp.talktalk.net then no outgoing mail sending.

What email client are you using and on what platform? e.g. Windows 10 or 11 and Thunderbird Mail or...