on 11-04-2018 01:54 PM
I am unable to access email and my password is not now accepted.
I am not a Talktalk customer and therefore have no access through My Account
my profile hopefully has the required info
Please could you contact with password
on 12-04-2018 10:02 AM
Hi adie888, I've raised the fault ticket for you. You'll get a call later with your new password. Please let us know how you get on.
on 11-04-2018 02:02 PM
The email system may detect a weak password* or compromised email account and change the password or lock the account for the security of customers.
If not, just double check that you've added to your Community Profile, Personal Information (Click here) all of the following in the Private Notes area at the bottom of the page:
Email address affected.
Your Full Name.
Date of Birth.
Phone number linked to the Tiscali email address when first registered.
Full postal address linked to the Tiscali email address when first registered.
Include your mobile contact number and times to call - daytimes when you'll be there in person to receive the password and speak to the email team (for your security they won't leave a message with the password and there's no number to call them). Don't forget to save changes.
The personal information is used to verify the details recorded for the owner of the email address.
This topic has been escalated to the TalkTalk Community support team and the email expert will respond to you right here to help you with account or password recovery.
* The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) comes into force on 25 May 2018. The GDPR is a regulation intended to strengthen data protection for all individuals within the European Union (EU). Password strength is crucially important in order to help secure and protect personal data.