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Cant access Tiscali Email or Change Password

adie888
First Timer
Message 3 of 3

Hi

I am unable to access email and my password is not now accepted.

I am not a Talktalk customer and therefore have no access through My Account

my profile hopefully has the required info

Please could you contact with password

 

 

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2 REPLIES 2

Ady-TalkTalk
Support Team
Message 1 of 3

Hi adie888, I've raised the fault ticket for you. You'll get a call later with your new password. Please let us know how you get on. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Gondola
Community Star
Message 2 of 3

Hi @adie888

 

The email system may detect a weak password* or compromised email account and change the password or lock the account for the security of customers.

 

Have you previously set up Password Recovery for the email address? You could use the Reset your Password option.

 

If not, just double check that you've added to your Community Profile, Personal Information (Click here) all of the following in the Private Notes area at the bottom of the page:

 

Email address affected.

Your Full Name.

Date of Birth.

Phone number linked to the Tiscali email address when first registered.

Full postal address linked to the Tiscali email address when first registered.

 

Include your mobile contact number and times to call - daytimes when you'll be there in person to receive the password and speak to the email team (for your security they won't leave a message with the password and there's no number to call them). Don't forget to save changes.

 

The personal information is used to verify the details recorded for the owner of the email address.

 

This topic has been escalated to the TalkTalk Community support team and the email expert will respond to you right here to help you with account or password recovery.


* The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) comes into force on 25 May 2018. The GDPR is a regulation intended to strengthen data protection for all individuals within the European Union (EU). Password strength is crucially important in order to help secure and protect personal data.

 

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

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