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Cant log into my account?

KarloMija106
Popular Poster
Message 5 of 5

hi, i keep getting The email address or password entered is incorrect. Please re-enter your email and / or password and try again, ive changed my password like 5 times now and still the same error message, whats going on pls help?

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4 REPLIES 4

Message 1 of 5

Hi KarloMija106, please let us know how you get on with the Future Fibre support team.

 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 2 of 5

 

And have you been able to add the TalkTalk email address to your Future Fibre MyAccount?  It does need to be added to avoid restriction to webmail only access.

 

 Using MyAccount with Future Fibre

 Email not showing in My Account

 

A screenshot of your customer MyAccount would be useful but obscure any personally identifiable details before uploading here.

 

Let me know if you cannot access My Services and Manage TalkTalk Mail from the MyAccount toolbar. We'll ask TalkTalk Support to link your email address to your new Future Fibre MyAccount.

 

Select here:  Future Fibre Support Hub

GondolaVolunteer 2017-2021

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Message 3 of 5

im a talktalk customer i had my future fibre installed not 3days ago

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Gondola
Community Star
Message 4 of 5

Hi KarloMija106 

 

Are you a TalkTalk Consumer (home broadband) customer? If not then your mailbox may get restricted to webmail only access unless you've subscribed to   TalkTalk Mail Plus to retain the use of a TalkTalk Mail email address.

 

What is the email domain - just the part after the @ symbol?

 

Select here: Sign in to TalkTalk Mail

Enter your full email address and password, select Sign in.

This is to check the password and mailbox are working as expected.  Let us know if you get an error message on the sign in.

 

If you have had a mail message from TalkTalk about restriction or deletion of your TalkTalk managed email address and mailbox then add your TalkTalk mailbox address to a TalkTalk Consumer home broadband or MailPlus MyAccount to avoid deletion after 180 days. After 60 days the mailbox is restricted to webmail only access.

 

Here's the advice article on  Managing your email in My Account

 

Prepare for TalkTalk Mail Support by including in your Community Profile:

  • Your name, current home 'phone number. An alternative (mobile preferred) contact number. Full address with postcode (Location)
  • Scroll down to Private notes to add the email address, other notes etc
  • After checking and updating, Save changes

Select here: Update your profile

A TalkTalk Support member will reply to this thread and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution