on 13-05-2019 08:26 PM
Hi, Since the 9th of May (it's now the 13th) i have been unable to log in to one of my Pipex email accounts, the other is working fine. I have logged in to my dashboard and changed the password for the problem email address and still i can't log in. Anyone have any suggestions on a solution?
on 15-05-2019 07:48 AM
Thanks for providing the security information. I've raised the fault ticket and reset the password for you. You should get a call with the new password later today. Please let us know how you get on.
on 14-05-2019 07:35 AM
Hi Itsgoodtotalksometimes, I've now sent you a personal message with the information I need to sort this for you.
on 13-05-2019 09:19 PM
You'll need help from the TalkTalk team to get the password changed.
In the meantime, please update your Community Profile Personal Information (Click here) to include your name, current address and landline and mobile contact 'phone numbers and then scroll down and add the email address to Private notes and Save changes.
A TalkTalk OCE will pick up this topic and invite you to send your email registration details by Private Message:
When the details have been verified, the password will be changed and an email team member will call on your mobile to check security with you, let you know the password and check it works. The password is not likely to be memorable so write it down carefully and store in a secure place.