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Change a PIpex e-mail account password

Message 9 of 9

Can one of the OSMs let me know the process to change one of my Pipex-emails accounts please, it has been hacked. Thanks

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8 REPLIES 8

Message 1 of 9

Hi, you should now have received my personal message. If not please let me know.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 2 of 9

Do we have a response please Ady or Stephen?

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Message 3 of 9

My apologies it appears that you don't have PM access enabled at the moment. I've asked Stephen to enable it for you.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 4 of 9

OCE Ady,

 

I have not received a personal message, please check.

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Message 5 of 9

Hi pipex not working, I've sent you a personal message to get more information from you. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 6 of 9

The migration is being progressed and when each primary pipex mailbox is scheduled for the upgrade to the TalkTalk mail platform then TalkTalk will send a sequence of mail messages culminating in one that says 'upgrade complete'.  The upgrade will usually be in batches so if you have several primary mailboxes they may be migrated in different batches. 

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

Message 7 of 9

Thanks Gondola, appreciated. Do we know when this long-awaited migration is taking place?

Gondola
Community Star
Message 8 of 9

Hi @pipex not working 

 

The TalkTalk Community Team will need to authorise a password change for you currently.

 

Please do a quick double-check that your Community Profile includes in Personal Information (Click here) your name, current landline 'phone number and an alternate number (mobile recommended) and address with postcode (location). Then scroll down to Private notes to add the Pipex email address with any relevant other notes and finally save changes.

 

TalkTalk will need to verify you are the registered mail user. You'll get an initial response from a TalkTalk (TT Staff) team member here.

 

You'll then receive via Community Personal Messaging (the envelope icon by your avatar top right of this page when signed in to Community), a data verification request prior to authorising the password change.

 

You'll then get a call on your mobile and a team member will run a security check and give you the new password.

 

When the Pipex mailbox is migrated to the TalkTalk Mail platform and you have a MyAccount as a MailPlus or Broadband customer then you'll be able to manage the password change there or set up Reset Details for when you forget the password and need to reset it.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution