on 28-10-2018 04:07 PM
I like to change the password on an old homecall.co.uk account. I’ve read other posts concerning this subject and have already filled out the info required in the private notes section.
on 10-12-2018 01:31 PM
on 23-11-2018 11:26 AM
on 14-11-2018 10:01 AM
on 14-11-2018 08:21 AM
Hi Revan1001, I've raised the fault ticket for you. These tickets are now taking over 7 working days to complete. Please chase this on Monday so that I can chase the team for you to keep this on track.
on 13-11-2018 04:40 PM
Is this the same as the one you're waiting a password for... or another one?
If another one then put the email address in Private notes and mark it for deactivation.
If you have any more you need attending to, either password change or deactivation then put those in Private notes and they can all be done together.
on 13-11-2018 08:42 AM
You're almost certainly right. I've sent a chaser to try and get you a call with the new password today.
on 06-11-2018 10:04 AM
on 30-10-2018 08:53 AM
Hi Revan1001, I've raised the fault ticket for you. These resets are taking 5 working days to be sorted. Please post back to chase for updates if you've not heard anything by Friday.
on 28-10-2018 04:16 PM
So long as the homecall email account has been actively used then a password change just needs you to prove you're the registered user with 5 items of personal data that only you will know.
I see you've done this bit but please just double check that you've added to your Community Profile, Personal Information (Click here) your name, current address and phone numbers and then scroll down and add all of the following in the Private Notes area at the bottom of the page:
The TalkTalk Community support team will verify the user details recorded for the email address and confirm that a password change has been authorised. You should get a TalkTalk response here from Monday onwards, subject to workload, and a new password later in the week.