on 27-05-2020 06:57 PM
Just acknowledging your request and confirming it's escalated to the TalkTalk Community Team to authorise a password change for you.
Please do a quick check that your Community Profile includes in Personal Information (Click here) your name, current landline 'phone number and an alternate number (mobile recommended) and address with postcode (location). Then scroll down to Private notes to add the onetel email address with any relevant other notes and finally save changes.
TalkTalk will need to verify you are the registered mail user. You'll get an initial response from a TalkTalk (TT Staff) team member here.
You'll then receive via Community Personal Messaging (the envelope icon by your avatar top right of this page when signed in to Community), a data verification request prior to authorising the password change.
You'll then get a call on your mobile and a team member will run a security check and give you the new password.
When the onetel mailbox is migrated to the TalkTalk Mail platform and you have a MyAccount as a MailPlus or Broadband customer then you'll be able to manage the password change there or set up Reset Details for when you forget the password and need to reset it.