on 12-04-2018 05:45 PM
I have a Homecall Email, i have been trying to change the password. In my Dashboard.
Several attempts, its says it has changed and wait 5 minutes.
I still use the email address, and i have it setup in Outlook, to which my old password is working, i do not remember this password, and thats why i want to reset it.
I spent 3 hours to online chat trying to get it to change with out success.
Help ! ....
Again i have tried to reset the password, it never changes as i can still login to Outlook and check emails.
on 20-04-2018 12:06 PM
on 16-04-2018 12:22 PM
Thanks, I've raised the fault ticket for you. Homecall addresses have to be resolved by Email Admins and this means they can take up to 72 hours to be cleared. Chase me on Wednesday morning if you've heard nothing.
on 14-04-2018 08:32 AM
on 13-04-2018 07:38 AM
Hi PaulE67, there have occasionally been problems with the databases not synching. I'll have to raise a fault ticket to get your password changed for you. I can help you get the password reset. I need you to add ALL of the following to the private note section of your community profile:
Email address affected.
Date of Birth.
Mobile contact number.
Phone number linked to email address
Full postal address email is linked to.
Once you've added that post back to let me know and I'll raise a fault ticket to get this sorted for you.