on 12-12-2018 09:36 AM
The passwords have all been reset. My colleague who would normally disable the inboxes is on leave so I'm just trying to find someone else who's got the necessary access. I'll post back as soon as I can.
on 10-12-2018 01:26 PM
on 10-12-2018 09:56 AM
I’ve still not had any comfirmation that my accounts were disabled and emails are still not being bounced.
As a matter of urgency can you please at least get the confirmation that these were disabled as it is now several weeks and several chases.
on 23-11-2018 12:32 PM
on 23-11-2018 12:15 PM
Still not heard anything, now two weeks after I lost access (3 weeks after the original request).
Also emails to these accounts are still not being rejected, so as far as I can see all that has happened is that the passwords have been changed, the inboxes have not been disabled.
Please can you chase again.
on 19-11-2018 07:47 AM
on 16-11-2018 01:40 PM
After seven days I have still not heard anything, no confirmation that my loss of access to the email accounts is because they have been disable.
Also emails sent to these addresses are still not being returned/bounced.
I need confirmation ASAP that the accounts have been disable and I aslo need the inboxes set to reject all incoming email.
Please can you chase again as it is not acceptable for the accounts to be disabled without getting confirmation.
Thanks in advance.
on 14-11-2018 08:49 AM
I'm sorry it's still not been sorted. I've sent another chaser and I'll stay on it for you.
on 14-11-2018 08:10 AM
I’ve still not received any confirmation that the email accounts have been closed.
I lost access to the accounts about 5 days ago.
Also the inboxes do not seem to have been disabled as emails sent to these addresses are not being returned.
Please can you chase this again as I need confirmstion ASAP.
on 12-11-2018 08:44 AM
Hi nowmoved, I've sent a chaser for you. I'm hoping it won't take too much longer to be sorted.
on 09-11-2018 02:32 PM
Also at the moment emails sent to these disabled accounts are not being bounced (at least last time I tried), I assume this should also be working when they have completed all the activities.
I will update when I get confirmation, can you please do the same.
Thanks for your continued help
on 09-11-2018 02:05 PM
You're right it does mean they've been disabled. I've not had any contact about it either. I'll hopefully hear later today.
on 09-11-2018 11:20 AM
I have just lost access to the email accounts I asked to be closed, which I assume means they have been disabled, but I have not had any confirmation that this is the case.
When should I receive thus confirmation?
on 08-11-2018 02:14 PM
on 08-11-2018 09:56 AM
As requested I am chasing as its Thursday and I’ve not heard anything yet about the accounts being closed (we can still access them).
Please can you case and get them closed ASAP.
on 07-11-2018 09:50 AM
We're aware it's not a new hack. I believe security are collaborating to help pinpoint the scammers so please send as many as you can.
on 07-11-2018 07:41 AM
I have already sent one through, I can send a few more through if they arrive before the accounts are closed.
I am a little bit surprised that they are not being recognised as spoofed from addresses by the email server and automatically blocked.
When they include passwords these are not for our email accounts, they are from previously known hacks, such as Last.FM (which had individual passwords).
on 07-11-2018 07:26 AM
on 06-11-2018 01:42 PM
Just to post back and chase me on Thursday so that I can chase my colleagues to do the reset for you.