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Close old pipex email account

nowmoved
Popular Poster
Message 26 of 26

Can I request that my old pipex email account is closed as it is no longer used.

 

I have provided the information required in my private notes section.

 

Thanks

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25 REPLIES 25

Message 21 of 26

Sorry I don’t understand what you’re asking for.

 

What do you need me to do?

 

Thanks

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Message 22 of 26

We need those chasers to speed the process up a bit for you. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 23 of 26

Thanks  I will do

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Ady-TalkTalk
Support Team
Message 24 of 26

Hi nowmoved, I've raised the fault ticket for you. These issues are taking 5-7 working days to be resolved. Please post back to let me know if you've not heard back by Thursday. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Gondola
Community Star
Message 25 of 26

Hi @nowmoved

 

Of course you can.

 

Just recheck that you've added to your Community Profile, Personal Information (Click here) your name, current address and phone numbers and then scroll down and add all of the following in the Private Notes area at the bottom of the page:

  • Email address affected
  • Your Full Name
  • Date of Birth
  • Landline 'phone number linked to the email address when first registered
  • Full postal address linked to the email address when first registered
  • Include your mobile contact number just in case the team need to clarify anything
  • Save changes.

The TalkTalk Community Team will verify the user details recorded for the email address and the email specialist will confirm the next actions here including confirmation of the request for the pipex account to be made inactive so nobody can use it.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

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