Compose edditor not loading in webmail

[cs8dh]

I am unable to compose or reply to emails in webmail on my windows laptop. It does not load the editor. Help, please.

[Ady-TalkTalk]

Gondola thanks as always for helping fellow community members.

Ady

[Ady-TalkTalk]

Hi cs8dh, thanks for taking the time to mark Gondola's answer as the best answer.

Ady

[Gondola]

Excellent. Switch it off and switch it back on again is magic... but I like the whipping it into submission lark. Very Monty Python.

[cs8dh]

Yep, clearing and restarting "classic switch it off and on again did the trick"  although I prefer "take your tie off and whip it..."

Many thanks.

[Gondola · Accepted solution]

Hi cs8dh 

I've tested via two mailboxes, two different browsers Chrome and Firefox, with and without ad-blocking and both bring up the Compose editor every time.

Have you cleared the browser cache / reset to default settings and restarted without any add-ons or extensions running?

Sign out of webmail and sign in again?

Try a different browser? What browser are you using now?

What happens when you select Compose from the header menu? A screenshot would be helpful.