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Delete Homecall email

First Timer
Message 3 of 3

Hello Ady-Talk Talk

How do I completely close down my old email account permanently?


Support Team
Message 1 of 3

Hi Terri1964, the advice Gondola has provide is good as always. 


Please let us know how you get on. 



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Community Star
Message 2 of 3

Hi Terri1964 


Ady will resume support from Monday onwards. In the meantime, here's the information you need:


If you're a TalkTalk Consumer customer (either home broadband or  MailPlus mail only) having listed the email address in the customer MyAccount / My Mailboxes you can carry out a permanent deletion by selecting the Delete option:
 Managing your email in My Account Confirm that you want a permanent deletion and it's gone forever in the blink of an eye.


But if you cannot take this route then you'll need to contact the Data Protection office team. There is a postal address but you can also use any TalkTalk contact method to make an initial enquiry.


LiveChat to TalkTalk support is here:  Our LiveChat team.  Wait for the light blue Chat now button to appear; It's grey or clear when busy or offline.


Opening hours are here:  When to contact TalkTalk?


TIP - Pause tracker blocking in the browser, ad-blockers and similar blocking software to avoid conflict with LiveChat's operation.

Calls to Customer Services on 0345 172 0088, 0345 172 0044 TalkTalk Mobile option 1, Loyalty renewals and cancellations on 0345 172  0046, Retentions on 0345 172  5157, if you're thinking of leaving, are free from a TalkTalk home 'phone but otherwise are at a standard landline call rate.


For calls to Customer Service agents from a mobile, use 0203 441 5550.

TalkTalk supports the Text Relay Service: It's 18001 then 0345 172 0088.


The TalkTalk Data Protection team will take your instructions to delete an email address under your GDPR Right to erasure / Right to be forgotten.  GDPR Right to erasure


This option will require you to offer suitable evidence of your identity and that you are the person registered with TalkTalk as the user of the email address. This is required to make absolutely sure the right address is being deleted as deletion is permanent and non-reversible.


The timescale is typically two weeks and you'll get a written confirmation back to your postal address that the permanent deletion is completed. It's usually a couple of weeks but no longer than a month to get that confirmation sent but do let us know how you get on. We appreciate feedback even when sending members off site to get the solution.

GondolaVolunteer 2017-2021

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