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Delete my pipex Homecall account

barry wilson
First Timer
Message 3 of 3

I really want to delete my Homecall email address and i cant seem to do it . Can anyone help please


Support Team
Message 1 of 3

Hi barry wilson, the advice provided by Gondola is spot on. Please come back and let us know how you get on. 

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Community Star
Message 2 of 3

Hi Barry


I can help by pointing you in the right direction. To maintain your personal security then deletion of the redundant pipex homecall email account is a good decision.  The right to request deletion is covered by The General Data Protection Regulation (GDPR).


Here's the TalkTalk advice article related to the GDPR. Scroll down and select the section Your right to be forgotten also known as Right to Erasure for instructions for requesting that your email account and any contents are authorised for deletion by the Data Protection team.


They'll need proof of who you are and that you're the registered user of the email including:

  • Email address for deletion
  • Your Full Name
  • Date of Birth
  • Landline 'phone number and Full postal address linked to the email address when first registered
  • Your current contact details

The process isn't straightforward because legacy email users may not have given consent for the processing of personal data as needed by the introduction of The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) in force from 25 May 2018.  The limited data held for legacy email users requires that account deletion requests must now be managed by the Data Protection team as verification by them is required before email account deletion is authorised.


Do please update us on the outcome as it's good to get feedback.

GondolaVolunteer 2017-2022

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