on 09-01-2019 04:43 PM
Can you assist with removing an old f2s.com webspace please?
I have received a copyright takedown notice and am keen to get this content removed as possible - as I understood it, it had been deleted aproximately 10 years ago - but it would seem that's not the case!
Answered! Go to Solution.
on 15-01-2019 11:10 AM
on 14-01-2019 02:33 PM
on 14-01-2019 01:40 PM
I finally had a callback - thanks for sending this on.
"During our call today, we explained that legacy free of charge web hosting services [f2s] can be retained when a broadband connection is migrated away to another provider rather than cancelled outright. Occasional reminders regarding services, if found to be disused, are sent by e-mail to the registered contact on the account, or a call from the loyalty department is made to the contact number. As these details were not valid on the account, no action was taken to close the services."
The alternate email address was not valid, although the phone number which was linked to this account was still in operation.
on 14-01-2019 09:25 AM
I'm really struggling to see why this isn't being taken seriously yet.
My f2s account was cancelled long before the takeover, so TalkTalk should have never transferred the content. I stopped paying the fees 10 years ago and yet here it is, still online, and I have no valid credentials to sign in!! Talk about GDPR breaches!
I want this resolving today.
14-01-2019 06:42 AM - edited 14-01-2019 06:47 AM
I'll send over an email to one of my colleagues and ask them to pick this up for you. Please add contact details and the website that is affected to your profile.
on 11-01-2019 02:08 PM
@whamer99 wrote: I sent a follow up today and was simply advised to login via a link - I have no credentials to log in.
Yes, you'll need to remind TTB Support that you're effectively a legacy customer not a current customer. Hopefully, someone will realise they'll need to verify you and your webspace from their legacy accounts not a current account.
on 11-01-2019 01:59 PM
No reply from my first email.
I sent a follow up today and was simply advised to login via a link - I have no credentials to log in. It was an f2s site that should never have been migrated.
...More to follow...
on 10-01-2019 11:32 AM
on 10-01-2019 10:24 AM
on 10-01-2019 10:19 AM
Thanks. Called up, pressed # a few times as I don't have a TalkTalk number, options 4 then 2 on the menu. (2mins)
I was advised this can't be done over the phone and to email:
and perhaps cc email@example.com
Slightly disappointing - I did press to speak to someone rather than via email and was told that wasn't an option.
Will report back when I have more.
on 10-01-2019 09:59 AM
on 09-01-2019 10:55 PM