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Delete or cancel one tel account

ElizaD30
First Timer
Message 4 of 4

My onetel account was hacked and taken over by some scrumbag, I am now unable to access it, change password or check emails anymore.  Is there a way to delete the account completely?  The password reset only send a link to my onetel account so can’t reset password to gain back control.  As I have had several issues with this account in the past I only use it for junk mail, but a few of my old contacts are still on there so would like to get control if possible.

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3 REPLIES 3

Ady-TalkTalk
Support Team
Message 1 of 4

Hi ElizaD30, have you managed to get this sorted now?

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gondola
Community Star
Message 2 of 4

Hi @ElizaD30 

 

Do you want help with your request or do we close the request? Asking because you haven't come back online nor completed your Community profile.

GondolaVolunteer 2017-2022

  Like (below) to support me . . . Mark as solved (below)  Accept as Solution

Gondola
Community Star
Message 3 of 4

Hi ElizaD30 

 

Let's go with your preferred option to regain control. But if your onetel email address is listed in your customer MyAccount then you can always take the choice to delete the mailbox permanently.

 

I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered onetel email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

 

Prepare for TalkTalk Mail Support by including in your Community Profile:

  • Your name, current home 'phone number (if available). An alternative (mobile preferred) contact number. Full address with postcode (Location)
  • Scroll down to Private notes to add the email address needing recovery, other notes etc
  • After checking and updating, Save changes

Select here: Update your profile

A TalkTalk Support member will reply to this thread and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.

 

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the  TalkTalk Mail sign in that you can access the mailbox.

 

For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password. And when you do get access via the  TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages.

  • Select the Main Settings menu icon      triple line icon top right on the blue header
    (Mobile browser? use the desktop version)
  • Select Settings from the top of the menu
  • Select the inward facing arrowhead by Mail (or Email) in the left side panel
  • Select Filter Rules
    If you see There is no rule defined then you need go no further.
  • To delete a Filter rule including any Auto forward
    select the Dustbin icon    to the right of the rule
    The icon background will turn red   
  • To confirm you really want to delete this Filter rule
    Select the blue Delete button

Let us know if you need more guidance.

 

GondolaVolunteer 2017-2022

  Like (below) to support me . . . Mark as solved (below)  Accept as Solution