on 08-10-2020 09:44 AM
In the migration to TalkTalk I’ve accidentally deleted some IMAP folders from my Inbox. Surprised it’s possible to delete the system ones, but there we are.
How do I get back or create new Sent, Drafts, etc in my Inbox? The system won’t let me create folders with those names as they are reserved.
Any advice welcome. Thanks
on 12-10-2020 06:09 AM
on 08-10-2020 11:13 AM
Yeah the subfolders are gone (I can see compared to other accounts that have been migrated, with everything as a subfolder of the Inbox, in-pointing arrows, etc).
I was resigning myself to some kind of forwarding routine so see if I can shift them from Homecall to TT.
Appreciate your help. Will see how it goes.
on 08-10-2020 11:00 AM
Double check the TalkTalk Mail webmail Inbox.
If there's an inward pointing arrowhead on the Inbox line then select that and the sub-folders will appear.
If there's no inward pointing arrowhead for a folder then there are no sub-folders.
The homecall webmail is effectively orphaned but you may be able to send from webmail and forward emails out to another mailbox. You could test with one to check and even see if forwarding that to the homecall mailbox does get the mail message into the new TalkTalk Mail Inbox.
From there you can drag and drop into the relevant Standard folder.
It's not normal practice to have Standard folders as sub-folders of the Inbox so I guess that was just a quirk of the original setup.
on 08-10-2020 10:34 AM
on 08-10-2020 10:10 AM
I doubt you'll have deleted the standard folders from your TalkTalk Mail mailbox. You may have deleted some sub-folders of the Inbox on your device.
Check that the standard folders are present and listed under the Inbox in the Folder view in the side panel.
You may wish to check that the Standard folders haven't been renamed.
Let me know if I've understood correctly.