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Deleted email address in error

First Timer
Message 3 of 3

I wanted to change my email address slightly so opened a new email address and then instead of closing the address I already had I deleted the new one and now can't seem to be able to use it as I get an already in use message. How do I overcome this?


Support Team
Message 1 of 3

Hi BrianS70, Gondola as always is right. 


Please let us know how you get on.



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Community Star
Message 2 of 3

Hi @BrianS70 


You'll have to be creative and think of a new email address.


Once an email address is deleted it cannot be recovered or recreated. It's for security to prevent someone taking over a former email address and receiving mail intended for someone else. So , even though you may have not actively used the email address, by deleting the address it's gone onto the 'deleted' database to prevent the address being re-used.


Manage TalkTalk Mail in MyAccount - Delete a mailbox.png

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