11-07-2019 01:56 PM - edited 11-07-2019 01:57 PM
So, I deleted a @talktalk.net email address, as I no longer need one, however it still shows up in the 'Manage TalkTalk Mail' section of My Account. When I try to click 'delete' to remove the account, it shows this error message: "Sorry, we can not delete this mailbox at the moment. Please retry or come back later".
This issue has been occurring for a couple of weeks now, and still doesn't work. I've created other TalkTalk Mail accounts and deleted them without any issue. It's just this one email address that doesn't want to be removed. When I try to change the password via reset details, or try to login via talktalk.co.uk/mail, it tells me the account has been deleted, but it still shows up in My Account. I've tried different browsers, devices and have even cleared the cache and deleted browser history, all to no avail.
Would love to have this issue sorted, and any help would be much appreciated. Thanks.
on 05-09-2019 01:11 PM
on 05-09-2019 11:52 AM
There's not, but that's interesting. It means we'll have to have my colleagues do it for you.
on 05-09-2019 11:37 AM
on 20-08-2019 06:43 AM
on 19-08-2019 12:56 PM
I know that the fix has been tested and confirmed but I've not been told when MyAccount will be updated. I'll let you know as soon as I can.
on 02-08-2019 07:00 AM
I managed to find out yesterday that we've identified the cause of the problem and the team have a plan to get this fixed very soon. I can't give you a specific day and time yet, but I'm led to believe it's close.
on 01-08-2019 07:19 AM
on 31-07-2019 01:33 PM
Unfortunately, I'm still not able to delete the email address. The error message that shows is; "Sorry, we can not delete this mailbox at the moment. Please retry or come back later."
on 31-07-2019 01:03 PM
on 18-07-2019 10:28 AM
on 17-07-2019 12:55 PM
I'm told an update is needed and it's been planned, but we've not been given the date that's expected to complete.