on 13-01-2019 10:06 PM
Please can an OCE help me out here. I’ve Been trying for weeks to log into my Tiscali email through the App and also through webmail but no joy.
Searching the forums I came across people asking for a £4 TV charge to be removed. I have a talktalk TV on my account, still in the box , like others I took it because I was told it was free but I’ve never opened it.
Because my Tiscali webmail isn’t working since your upgrade I have no idea if you have emailed me to advise you are going to start charging me for something still in a box.
Please can you opt me out of TalkTalk TV so that I won’t have to pay the £4?
I also need my Tiscali webmail fixing, do I need to start a separate thread for that in the appropriate area?
on 17-01-2019 10:22 AM
on 16-01-2019 08:13 PM
Grateful thanks for taking time-out to let us know the landline, broadband and email are all back up and working.
You also asked in your original post "Please can you opt me out of TalkTalk TV so that I won’t have to pay the £4?"
Do you still wish the opt-out of the access to TalkTalk TV features to be actioned?
on 16-01-2019 07:50 PM
Hello, sorry for the delay in responding but my internet broadband and landline went down.
I contacted TalkTalk automated service through my mobile telephone and received an email saying they needed to send an engineer out.
I have come home tonight and internet broadband and landline are now back up and running.
I have tried again with Tiscali email and hey presto, instead of the usual blank white page saying loading, my email page came up and loaded 6 weeks of emails.
Hopefully my problems are sorted now without having to change email address.
I would like to thank you all on this community support board for all your assistance as it has been great to know there is all this support out there. You are a great team and I appreciate your help.
I am also wanting to thank TALKTALK organisation for acting so promptly in fixing my internet and landline issue so promptly, I am a very happy customer and will continue to recommend TalkTalk.
on 15-01-2019 10:47 AM
Hi Augusta9, please post back once you've added the details requested in Gondola's post. Once you have I can get your password reset within hours.
on 14-01-2019 12:12 AM
On the tiscali email account issue. Is the tiscali email address used as your MyAccount login username? i.e. it's the one used for your billing and notifications by TalkTalk?
Can you log in to MyAccount? i.e. is the MyAccount password working?
If you can and then select My Services > Manage Webmail - I assume the tiscali email account is listed in the email address list? What happens when you select Change password for that email address?
Here's the advice article on managing your email in MyAccount.
Have you previously set up password recovery for the tiscali email address with an alternate email and mobile number? You could try the Reset your Password option. Other than the reset to the account itself, if there are alternates listed, see if you recognise them from the hints.
You may need an email password reset to be carried out by TalkTalk so double check that you've added to your Community Profile, Personal Information (Click here) your name, current address and TalkTalk landline 'phone number and then scroll down and add all of the following in the Private Notes area at the bottom of the page:
TalkTalk's Community Team will verify the user details recorded for the email address and will confirm the next actions here.
When you do get access to the email account then use the Reset your Password option to set your own password and then set up password recovery options with an alternate email address and mobile phone number.