on 24-09-2021 03:20 PM
All emails being sent from my domain are being bounced with a content deferred TT991 error.
How do we remove the block from the domain?
A lot of our customers have TalkTalk.net and Tiscali.co.uk email addresses.
Any help would be appreciated.
on 05-10-2021 08:13 AM
Unfortunately, the frontline support teams aren't equipped to help non customers with issues.
on 30-09-2021 08:53 AM
Hi Alexia, I've replied to you and am eagerly awaiting the extra info so that I can pass this on for you.
on 28-09-2021 03:31 PM
Do you mean you've replied to a no-reply email notification or selected Ady's avatar and then the Send Message button to send a Personal Message via Community?
Just wondering as I would like you to get a speedy resolution which sending an email to a non-monitored mailbox is not going to be the best way.
on 28-09-2021 09:22 AM
Hi alexia_fs, please send me a personal message including the sending address, recipient address/es date and time of sending.
on 24-09-2021 04:45 PM
Prepare for TalkTalk Support by updating your Community MY PROFILE
Select here: Update your profile
You asked in one of your duplicate posts (moved offline) how to get your sender off the spam block list. Have you checked MXtoolbox.com to see what spam blacklists your domain or its sender are on?
Is the sending IP address shown in the SPF file? Are the mail messages DKIM signed? Is there a DMARC policy in place?
Have you checked that your mail list contains only active addresses? Heads up that TalkTalk are deleting email addresses for former mail users that are no longer paying customers. I mention this because sending to non existent addresses will trigger deferring for spam scanning and result in a TT991 bounce back.