on 29-08-2019 12:48 PM
I have written about this so many times I am getting sick of it. Friend lives in LA, USA. Emails me almost everyday from her earthlink account. I have two talktalk accounts. All was fine until talktalk email update happened. Since then she replies to my emails to her (which get through) or sends me an email. All seems fine. They go out of her outbox, no error messages, no undelivered messages. problem is they never make it into my inbox or the junk file or the deleted messages file. They simply disappear into the ether. I have disabled rules and all those technical things I have been told to do. This has been happening since May 2019. All was fine until 7 May 2019 then none of her emails arrived in my inbox but appear in her sent box. Makes no sense to me. Help, please.
on 27-09-2019 06:56 AM
I've just had an update to say that this fault is cleared now. Please retest when you can and let me know if it's working ok.
on 26-09-2019 07:52 AM
I'm sorry this is taking so long to sort. I've asked for updates and chased this. I'll post back later. If this doesn't get anywhere this time I think it'll have to go to the CEO team.
on 09-09-2019 01:51 PM
I'm sorry this is taking so long, the fault ticket is still showing "in progress" at the moment. If you don't hear anything beforehand, could you bump the thread at the end of the week and I'll check again
on 03-09-2019 12:59 PM
I'm not sure crossing your fingers will help so I'd say not. I'll do my best to get this sorted for you though.
on 03-09-2019 10:36 AM
I've asked the team to confirm that this has been sent to the email team for further investigation. I'll let you know when I hear back.
on 02-09-2019 07:17 PM
on 02-09-2019 04:08 PM
on 02-09-2019 04:04 PM
Yes I have, again and again (and again) Two emails from different addresses that have been sent to each of my email addresses. I have accessed my emails through the talktalk email site. Neither of my email inboxes show these emails have made it through to me. They have been sent, are in the sent boxes of the people who sent them to me. They have been 'blocked' from getting into my inbox somewhere. No error or undelivered messages sent back to the senders. All rules disabled. Not in junk folders or deleted folder either - have checked. This problem has only existed since Talktalk updated their email system. I have been trying to sort out this problem since May 2019. I think 4 months is long enough. Talking to you will not sort this out, as I am trying to get those emails through to TalkTalk's site, not my own PC or any other device yet still they are not getting through. What is going on and why do I (and I suspect many others) seem to have problems since you upgraded - which was not handled very well from day one. I am still waited for a solution. If I have to change provider to ensure I get the emails I want to get through, I will do that. All I seem to get are a lot of junk mail ....
on 02-09-2019 09:37 AM
Have you double checked that it's not blocked in your filters? If you prefer you can just disable the filters temporarily while you see if they can get a mail through it would be a good test.
on 31-08-2019 12:21 PM
I am now having another problem. Trying to set up an account online with a travel company. Email address requires a verification email to be sent. They have done that (countless times) but their email is not appearing anywhere in the account for that email address. Not in trash, not in junk, not in inbox. This includes online with Talktalk's email page, not just my Outlook access point. I have had emails to the same address from employees of that travel company, but not the verification email. So what is going on here. Oh. messages are not being bounced back to them either. This is the same pattern as the earthlink problem. I have two talktalk email accounts, now I have a problem with both of them.
on 30-08-2019 12:31 PM
I've raised the fault ticket for you. I would expect a call today or Monday to verify some of the information.
on 30-08-2019 07:12 AM
Hi GillCF, thanks for starting the thread. Please add a mobile number to your profile and I'll get a fault ticket raised for you.