on 01-07-2019 10:12 AM
Yesterday my Amazon Account was hacked, I then went to login to my talktalk webmail and that tells me that my email address is blocked, I have tried to run through the reset my password process but this just tells me that "This email address is blocked" and will not let me proceed.
Unfortunately I have not had a talktalk land line or broadband for over 10 years now as I moved so am unable to access my account to reset this.
I have put my old details in my personal profile, should you need anything else please let me know.
Please can someone help as I have so much registered to this email address and obviously at this time knowing my Amazon account has been hacked its important that I regain access to my emails.
Thank you in advance.
on 19-07-2019 12:15 PM
on 19-07-2019 02:29 PM
Just letting you know that I've raised a complaint on your behalf to our CEO's Office. One of our Complaint Managers will contact you within 5 working days to discuss your complaint
on 19-07-2019 02:58 PM
on 22-07-2019 08:31 AM
on 29-07-2019 11:23 AM
I've asked the CEO workflow team who allocate work why you've not been called yet. I'll post back once I hear from them.
on 29-07-2019 11:50 AM
Hi rosgibson, I've had a reply from the CEO team. They've told me you'll be picked up tomorrow. The reason for the delay was apparently to do with the street address on the database. I'm not really sure what they mean by that, but that's the answer I got as to why there's been a delay in getting this picked up.
on 31-07-2019 08:03 AM
Apparently you were called on the landline provided and the CEO complaint manager was told that they'd got the wrong number. Would you check and confirm the numbers you provided in your community profile?
on 31-07-2019 09:51 AM
We have moved from that address and no longer have a landline, we did say we wanted to be contacted via email, but if you must then contact us on the mobile which is the alternative number in the profile. I will be available around 3:30 this afternoon.
on 31-07-2019 11:05 AM
I'm sorry about that. I've updated the ticket and provided the mobile you gave along with the email address. I've let the team know so that they can get in touch.