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Email Account Hacked

rosgibson
Team Player
Message 1 of 55

Yesterday my Amazon Account was hacked, I then went to login to my talktalk webmail and that tells me that my email address is blocked, I have tried to run through the reset my password process but this just tells me that "This email address is blocked" and will not let me proceed.

 

Unfortunately I have not had a talktalk land line or broadband for over 10 years now as I moved so am unable to access my account to reset this.

 

I have put my old details in my personal profile, should you need anything else please let me know.

 

Please can someone help as I have so much registered to this email address and obviously at this time knowing my Amazon account has been hacked its important that I regain access to my emails.

 

Thank you in advance.

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54 REPLIES 54

Message 41 of 55

I have put the email address at the bottom of the private notes.

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Message 42 of 55

Thanks for that but could you also confirm that the home address in the private notes section, is your current home address


Thanks

Chris

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Message 43 of 55
The address was my previous address where my Talktalk account was registered. I have also added my current address.

Is there anything else I need to add?
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Message 44 of 55

Hi rosgibson,

 

Just letting you know that I've raised a complaint on your behalf to our CEO's Office. One of our Complaint Managers will contact you within 5 working days to discuss your complaint


Chris

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Message 45 of 55

Thanks for the information, I'll pass on your new address to our CEO's Office


Chris

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Message 46 of 55
Thank you. When can I expect contact from them.
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Message 47 of 55

You should be contacted some time this week

 

Thanks

Chris

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Message 48 of 55
We have not had any contact from your CEO’s office please can you let me know why this is?
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Message 49 of 55

I've asked the CEO workflow team who allocate work why you've not been called yet. I'll post back once I hear from them. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 50 of 55

Hi rosgibson, I've had a reply from the CEO team. They've told me you'll be picked up tomorrow. The reason for the delay was apparently to do with the street address on the database. I'm not really sure what they mean by that, but that's the answer I got as to why there's been a delay in getting this picked up. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 51 of 55
@Ady-TalkTalk thank you I look forward to them contacting me tomorrow.
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Message 52 of 55

@Ady-TalkTalk Still no contact from the CEO team, why have they failed to contact me again? 

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Message 53 of 55

Apparently you were called on the landline provided and the CEO complaint manager was told that they'd got the wrong number. Would you check and confirm the numbers you provided in your community profile?


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 54 of 55

We have moved from that address and no longer have a landline, we did say we wanted to be contacted via email, but if you must then contact us on the mobile which is the alternative number in the profile. I will be available around 3:30 this afternoon.

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Message 55 of 55

I'm sorry about that. I've updated the ticket and provided the mobile you gave along with the email address. I've let the team know so that they can get in touch.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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