Just letting you know that I've raised a complaint on your behalf to our CEO's Office. One of our Complaint Managers will contact you within 5 working days to discuss your complaint
I've asked the CEO workflow team who allocate work why you've not been called yet. I'll post back once I hear from them.
Hi rosgibson, I've had a reply from the CEO team. They've told me you'll be picked up tomorrow. The reason for the delay was apparently to do with the street address on the database. I'm not really sure what they mean by that, but that's the answer I got as to why there's been a delay in getting this picked up.
Apparently you were called on the landline provided and the CEO complaint manager was told that they'd got the wrong number. Would you check and confirm the numbers you provided in your community profile?
We have moved from that address and no longer have a landline, we did say we wanted to be contacted via email, but if you must then contact us on the mobile which is the alternative number in the profile. I will be available around 3:30 this afternoon.
I'm sorry about that. I've updated the ticket and provided the mobile you gave along with the email address. I've let the team know so that they can get in touch.