on 24-08-2020 06:27 PM
My father it moving house shortly and is closing his TalkTalk account. I'd like to set up email forwarding to a new Outlook email account. How do I do this, and will the forwarding automatically continue for a period of time even after he has closed his TalkTalk account?
Thanks in advance!
Answered! Go to Solution.
on 25-08-2020 07:58 AM
Hi MisterB1, Gondola has provided all the information you need. I've marked the post as best answer for you.
on 24-08-2020 06:59 PM
If the mailbox is on the TalkTalk Mail platform (talktalk.net, lineone.net and tiscali family) then your father can set up an Auto forward. Here's a visual guide.
When you father leaves TalkTalk he'll receive an invitation by email to subscribe to Mail Plus which is a way to keep an email address active for as long as needed. (£5 per month or £50 a year and that covers up to 5 mailboxes). About TalkTalk Mail Plus
If your father chooses not to subscribe then the mailbox would ultimately be restricted to webmail access only and that does disable the Auto forward.
He'll receive a follow on mail message from TalkTalk about deletion of the TalkTalk managed mailbox. Then deletion is after 180 days. After 60 days the mailbox has webmail only access (no Auto forward).