on 01-10-2021 01:47 PM
One of email mailboxes on my account is saying the password is incorrect, which I have no idea why all of a sudden this has happened. In the manage email section of myaccount it asks for the old password, and if you use webmail i either get the following message :-
Sorry, there seems to be a problem. We are working to fix this so please try again later.
or if I do get through to the next page then the recovery email addresses do not appear to be ones that I can get to, any ideas of how to get the password reset
Answered! Go to Solution.
on 13-10-2021 05:06 PM
on 06-10-2021 12:30 PM
Hi Ihaventaclue, I've sent you some personal messages right about the time you asked if there was a backlog. If you can follow the secure verification link.
on 01-10-2021 03:44 PM
on 01-10-2021 01:58 PM
If you've forgotten the password or it's been changed without your knowledge then you'll not be able to get a password change via your MyAccount assuming the email address is listed there in your Manage TalkTalk Mail > My Mailboxes list. If the password recovery details are out of date or changed without your knowledge then you'll need TalkTalk Support help.
A weak password or compromised mailbox can also trigger a password reset or blocking of the mailbox to help secure customer data. You may need help to recover access.
I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.
Prepare for TalkTalk Mail Support by including in your Community Profile:
Select here: Update your profile
A TalkTalk Support member will reply to this thread and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.
When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the TalkTalk Mail sign in that you can access the mailbox.
For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password. And when you do get access via the TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages.
Let us know if you need more guidance.