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Email Password suddenly incorrect

ihaventaclue
First Timer
Message 9 of 9

Hi,

One of email mailboxes on my account is saying the password is incorrect, which I have no idea why all of a sudden this has happened. In the manage email section of myaccount it asks for the old password, and if you use webmail i either get the following message :-

 

Sorry, there seems to be a problem. We are working to fix this so please try again later.

 

or if I do get through to the next page then the recovery email addresses do not appear to be ones that I can get to, any ideas of how to get the password reset

8 REPLIES 8

Message 1 of 9

Just following up to confirm that you recovered access to your email account and checked for suspicious settings in your webmail mailbox.

 

Hopefully, no problems.

GondolaVolunteer 2017-2021

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Message 2 of 9

Hi Ady, I have followed your instructions for verification will await your response

 

Many Thanks

Message 3 of 9

Hi Ihaventaclue, I've sent you some personal messages right about the time you asked if there was a backlog. If you can follow the secure verification link. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 4 of 9

Ady-TalkTalk is working through this forum right now. Hopefully, you'll see a response very soon.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution

Message 5 of 9

Hi Gondola,

 

I presume IT email Support have a large back log of issues, do you know how long it normally takes to get a response, again thanks for for guidance.

Message 6 of 9

Hi ihaventaclue 

 

Heads up that with the weekend almost upon us it may not be before next week until you get a response from TalkTalk. I'll keep an eye on this thread to make sure it gets picked up.

GondolaVolunteer 2017-2021

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ihaventaclue
First Timer
Message 7 of 9

Hi Gondola

 

Many thanks for the reply, have updated the profile, will now await for TalkTalk mail support

Gondola
Community Star
Message 8 of 9

Hi ihaventaclue 

 

If you've forgotten the password or it's been changed without your knowledge then you'll not be able to get a password change via your MyAccount assuming the email address is listed there in your Manage TalkTalk Mail > My Mailboxes list.  If the password recovery details are out of date or changed without your knowledge then you'll need TalkTalk Support help.

 

A weak password or compromised mailbox can also trigger a password reset or blocking of the mailbox to help secure customer data. You may need help to recover access.

 

I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

 

Prepare for TalkTalk Mail Support by including in your Community Profile:

  • Your name, current home 'phone number (if available). An alternative (mobile preferred) contact number. Full address with postcode (Location)
  • Scroll down to Private notes to add the email address needing recovery, other notes etc
  • After checking and updating, Save changes

Select here: Update your profile

A TalkTalk Support member will reply to this thread and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.

 

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the  TalkTalk Mail sign in that you can access the mailbox.

 

For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password. And when you do get access via the  TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages.

  • Select the Main Settings menu icon      triple line icon top right on the blue header
    (Mobile browser? use the desktop version)
  • Select Settings from the top of the menu
  • Select the inward facing arrowhead by Mail (or Email) in the left side panel
  • Select Filter Rules
    If you see There is no rule defined then you need go no further.
  • To delete a Filter rule including any Auto forward
    select the Dustbin icon    to the right of the rule
    The icon background will turn red   
  • To confirm you really want to delete this Filter rule
    Select the blue Delete button

Let us know if you need more guidance.

 

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution