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Email accessibility

AnnRich
First Timer
Message 3 of 3

Email stopped working on Apple devices. 
have followed instructions but in the description in setup account you it’s automatically filling description to tiscali.co.uk. Then when go into email saying not password for tiscali.co.uk. 
Have tried deleting account and reinstalling but still does not work. 

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2 REPLIES 2

Message 1 of 3

Hi AnnRich, the information provided by Gondola is correct. It's likely your mailbox has been limited if you don't have a current bb or mail plus account. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gondola
Community Star
Message 2 of 3

Hi AnnRich 

 

Heads up that orphan email addresses, that's TalkTalk Mail addresses, including the tiscali.co.uk domain, that are not added to an active TalkTalk Consumer customer MyAccount, are being limited to Internet browser webmail access and flagged for deletion if no action is taken*. TalkTalk email notifications are being sent.

 

Are you a TalkTalk Consumer home broadband or MailPlus, mail only, subscriber customer and if so is the TalkTalk Mail email address added to your customer MyAccount?  Let us know your customer status and if you're taking a full-fibre home broadband service from TalkTalk. Manage TalkTalk Mail options are not yet included in the full-fibre MyAccount management. 

 

 Email not showing in My Account

 

Select here: Sign in to TalkTalk Mail

 

Enter your email address and password, select Sign in. If you know the current email password you'll get signed in via this webmail access.

 

* The action to take to restore email access on supported devices is:

  • Add the email address to an active TalkTalk Consumer customer MyAccount
  • If not a customer, rejoin TalkTalk for home broadband or subscribe to  TalkTalk MailPlus

 About TalkTalk MailPlus

GondolaVolunteer 2017-2021

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