on 29-07-2021 01:10 PM
Had one email address for years @talktalk.net . I cant use it to log in to my account as its not recognised. I can now only access via webmail and not on my ipad anymore. Although if i pay 50 pounds i can have 5 email addresses!!! Time to change provider i think
on 03-08-2021 07:07 AM
Hi ClintSteel, I can help you get the email added to your active account. I've sent you a personal message to get more information.
on 29-07-2021 10:30 PM
Good news is that your email address is recognised. You can access via webmail so you know the current password is working.
Email Password recovery indicates you have a mobile number and alternate email address registered.
The Forgotten password button in the help article Changing your email password will take you to password reset and recovery. If the password recovery options are recognised then when you need a password reset you can send your alternate email address a link or your mobile a 6-digit code to authorise a password reset.
The response you had from this Community was that your email address had already been used by you to register a previous username other than ClintSteel. You cannot use the email address to register multiple usernames.
The customer MyAccount indicated you had already registered for a MyAccount. If you've forgotten the email address that you registered with then you can get a reminder sent to your linked mobile number (assuming you haven't changed the number) by following the forgotten my email address link. I see you used that journey. Was it not successful? What was the outcome?
If you know the email address you used to register for MyAccount and you can still access that address then use the MyAccount send me a link to login journey. https://auth.talktalk.co.uk/login
If you know you registered MyAccount with your talktalk email address then the MyAccount sign in password is the email password. And the email address is going to be listed in your MyAccount.
Now, where it can get to be a problem is when the email address is added to an archived MyAccount because you've had to register a new MyAccount for a new broadband service. The new MyAccount would have to be registered with a different and initially a non-TalkTalk email address. just as Community wouldn't let you register with the same address as previously used for an older username so MyAccount doesn't let you use an email address linked to another former MyAccount.
So, if this is the real issue then probably best if you let TalkTalk move the email address from the old MyAccount to the new MyAccount.
What's your take on what I've mentioned?
on 29-07-2021 02:22 PM
OK, just in case the authentication system has dropped your address, prepare
for TalkTalk Support by including in your Community Profile:
Select here: Update your profile
Please take a screenshot of where your email address is not recognised. Image edit to obscure the first part of the address and upload here using the camera icon or picture icon for a mobile device.
What happens if you use the Forgotten password button in the help page Changing your email password
on 29-07-2021 01:59 PM
If you have a mail message from TalkTalk about restriction or deletion of your TalkTalk managed email address and mailbox then add your TalkTalk mailbox address to a TalkTalk Consumer home broadband MyAccount to avoid deletion after 180 days. After 60 days the mailbox is restricted to webmail only access.
Select here: Sign in to TalkTalk Mail
Enter your email address and password, select Sign in. This is to check that the email password is working. You'll use that password to add the email address to your customer MyAccount.
Here's the advice article on managing your email in MyAccount