Email address

[pianoman1]

Below is the email I sent to complaints. Disappointed with their response.

Good Morning,

I have been a valued customer for over fourteen years and only recently discovered that my original contract expired in 2014 and since then I have been on a rolling contract.

I had a really frustrating time calling talktalk this week, I must have spoken to at least seven different people until someone could help.

I upgraded to Future Fibre on 11/05/2022 and that day got an email to say it had been cancelled. They cancelled the wrong one. So I had to go through the same process on 12/05/2022 to generate a new order.

My complaint is, because I have changed packages I cannot retain my original email address. I appreciate data protection but this situation is really frustrating.

My bank accounts, computer, stocks and shares, medical records are all governed by my original email address which is : obscured for customer security

Surely there is something that can be done. I do not want to leave talktalk as they have provided me with an excellent service over the years however I find this situation really disappointing.

[Gondola]

And come back to Community for support if you need any help at all with your TalkTalk Mail email address.

[Ady-TalkTalk]

Hi pianoman1, at the moment there's no plan to implement email management for Future Fibre customers. As Gondola says make sure you've got the password reset details fully up to date. 

Ady

[Gondola]

Hi pianoman1 

Well, you've had a couple of hours - are you pleased with my answer?

[Gondola]

Hi pianoman1 

You can continue to use the email address. Yes, it's true that the current implementation of MyAccount for Future Fibre (FTTP) customers does not include the management of mail accounts. But just carry on using the email address, make sure you have set up password recovery reset details so you do have a way of managing a password change.

Anything else we can help you with as a result of your upgrade to Future Fibre?